I'm still having this problem. I'm in Canada. Paypal tells me that DnDBeyond accepted a payment from me in March. How is it so hard to make a link that works?
I am sensing that the common thread might be those of y'all who are outside the US. Let me dig some. Thanks for your patience!
Over a week later - any word yet? It definitely appears to be an issue for people outside of the US.
And if this is not fixed by the 9th, will the sale be extended? I was hoping to pick up 2 books (exchange rate is harsh so I wait for sales 99% of the time).
Hello LaTiaJacquise, do we have any updates on this issue, the sale is ending and I am not able to use Paypal, I have been watching this thread hoping there would be a fix but it seems to have gone quite on the D&D Beyond side for an update. I am also in Canada.
I"m trying to buy the DMG and MM on their 50th anniversary sale, but getting "PayPal payment options are invalid. Please, select another payment method.". I guess they don't want me to buy anything.
Edit: I actually just read it and it looks like it's WordPress specific, but probably something in the same general area... Like maybe they have only defined PayPal as an option in a way where it's dependent on US addresses? I did notice it is VERY unusual that they ask for address before payment method; usually it is the other way around, so maybe the way their site is forcing the addresses to be does not vibe with the way PayPal needs to understand the addresses...? I'm just spitballing here...
Edit: I actually just read it and it looks like it's WordPress specific, but probably something in the same general area... Like maybe they have only defined PayPal as an option in a way where it's dependent on US addresses? I did notice it is VERY unusual that they ask for address before payment method; usually it is the other way around, so maybe the way their site is forcing the addresses to be does not vibe with the way PayPal needs to understand the addresses...? I'm just spitballing here...
I'm in Italy and I was recently able to complete a purchase through PaYPal, so the issue must be more complicated than US/non-US addresses.
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Fatti non foste a viver come bruti ma per seguir virtute e canoscenza
Edit: I actually just read it and it looks like it's WordPress specific, but probably something in the same general area... Like maybe they have only defined PayPal as an option in a way where it's dependent on US addresses? I did notice it is VERY unusual that they ask for address before payment method; usually it is the other way around, so maybe the way their site is forcing the addresses to be does not vibe with the way PayPal needs to understand the addresses...? I'm just spitballing here...
I'm in Italy and I was recently able to complete a purchase through PaYPal, so the issue must be more complicated than US/non-US addresses.
It's still looking like a coding thing to me. I've confirmed that dndbeyond DOES use Braintree. https://github.com/braintree/braintree-web/issues/336 Quote from that URL: "The error you are seeing PayPal payment options are invalid. is accurate. You're not sending a flow property. If this is not something you control, I recommend contacting the author of the module you are using."
F12 developer console in Edge (which I was using as a "clean" experience since I always access through Chrome) confirms bad code is the issue... Refusals to load Paypal related scripts, "cannot read properties of null" (yes really), a line where the braintree api is responding with 422... etc etc.
It would be really nice if someone from the Beyond team would respond, I have been a long-time supporter of the application and always had great responses when there have been concerns. There have been multiple examples of Canadians not able to use the Paypal application, which is more versatile in how we utilize our accounts to pay for your products. Please take the time to either address the situation and find a solution.
I’ve seen a lot of people rant about this company and its disrespectful practices. I don’t care too much about that. I expect companies to be evil and just cover it with PR nonsense. However, I also expect companies to be in the business of making money. This is a thread filled with people who want to spend money and they can’t. People have gone so far as to diagnose the problem and offer a solution. Still there is no response or work being done to correct the issue. PayPal worked perfectly until very recently. What is wrong with you DnDBeyond? Fix this now!
I put in a customer service ticket on this issue. They asked for some further information to clarify the issue, and just got this response a few minutes ago:
We appreciate you following up on your concern. We appreciate you reporting this bug and we have escalated it to the appropriate teams to be investigated further. While we are unable to provide further updates at this time, please keep an eye on our changelog here for updates and fixes to D&D Beyond.
So that's where we are. At least we know that people outside this message thread are aware of it. Now, when they get to fix it is another matter....
For those in Canada I reported this to their discord a few days ago and it was passed along to their team - the actual error is that the state (province) field is required by Paypal for Canada. Since that field is not active when selecting Canada as a country it fails to process.
I was able to set my province manually as the data was being sent to paypal and the popup worked with the payment processing properly.
So hopefully, fingers crossed, they'll be able to resolve it by just enabling the province selection the next time they apply updates to the marketplace.
I'm still having this problem. I'm in Canada. Paypal tells me that DnDBeyond accepted a payment from me in March. How is it so hard to make a link that works?
Over a week later - any word yet? It definitely appears to be an issue for people outside of the US.
And if this is not fixed by the 9th, will the sale be extended? I was hoping to pick up 2 books (exchange rate is harsh so I wait for sales 99% of the time).
Just checked. This is still a thing. Any word how or when you're going to fix the it? Should we pencil you in for quarter past never at this rate?
Update on my end. I managed to use my phone to purchase the new Vecna book with paypal. Though though my computer was still having issues.
Hello LaTiaJacquise, do we have any updates on this issue, the sale is ending and I am not able to use Paypal, I have been watching this thread hoping there would be a fix but it seems to have gone quite on the D&D Beyond side for an update. I am also in Canada.
I"m trying to buy the DMG and MM on their 50th anniversary sale, but getting "PayPal payment options are invalid. Please, select another payment method.". I guess they don't want me to buy anything.
No such luck using the mobile site on my end, unfortunately :(
I even tried the app-based browser as a long shot for a "clean slate" but no luck either. Same error still.
Has anyone from the d&d beyond tech support side of things tried this yet?
https://www.paypal-community.com/t5/Sandbox-Environment/Receive-error-quot-ERROR-Invalid-Payment-Method-quot-in-Sandbox/td-p/1420711
Edit: I actually just read it and it looks like it's WordPress specific, but probably something in the same general area... Like maybe they have only defined PayPal as an option in a way where it's dependent on US addresses? I did notice it is VERY unusual that they ask for address before payment method; usually it is the other way around, so maybe the way their site is forcing the addresses to be does not vibe with the way PayPal needs to understand the addresses...? I'm just spitballing here...
I'm in Italy and I was recently able to complete a purchase through PaYPal, so the issue must be more complicated than US/non-US addresses.
Fatti non foste a viver come bruti ma per seguir virtute e canoscenza
Wonder if it's limited to Canada only then?
Experiencing it as well, also Canadian so maybe that is the issue? Sucks.
It's still looking like a coding thing to me. I've confirmed that dndbeyond DOES use Braintree.
https://github.com/braintree/braintree-web/issues/336
Quote from that URL:
"The error you are seeing
PayPal payment options are invalid.is accurate. You're not sending aflowproperty. If this is not something you control, I recommend contacting the author of the module you are using."F12 developer console in Edge (which I was using as a "clean" experience since I always access through Chrome) confirms bad code is the issue... Refusals to load Paypal related scripts, "cannot read properties of null" (yes really), a line where the braintree api is responding with 422... etc etc.
Any further update on this?
Hi! Also experiencing this issue, also Canadian. Would love for this to get fixed soon.
It would be really nice if someone from the Beyond team would respond, I have been a long-time supporter of the application and always had great responses when there have been concerns. There have been multiple examples of Canadians not able to use the Paypal application, which is more versatile in how we utilize our accounts to pay for your products. Please take the time to either address the situation and find a solution.
I’ve seen a lot of people rant about this company and its disrespectful practices. I don’t care too much about that. I expect companies to be evil and just cover it with PR nonsense. However, I also expect companies to be in the business of making money. This is a thread filled with people who want to spend money and they can’t. People have gone so far as to diagnose the problem and offer a solution. Still there is no response or work being done to correct the issue. PayPal worked perfectly until very recently. What is wrong with you DnDBeyond? Fix this now!
I put in a customer service ticket on this issue. They asked for some further information to clarify the issue, and just got this response a few minutes ago:
So that's where we are. At least we know that people outside this message thread are aware of it. Now, when they get to fix it is another matter....
I too am having issues making a payment through paypal right now. I am Canadian as well.
Well still lack the ability to pay for anything. Would have loved to pre-order the new core books, but it seems I am still not allowed.
Like how dare I want to live outside the US and order books....
For those in Canada I reported this to their discord a few days ago and it was passed along to their team - the actual error is that the state (province) field is required by Paypal for Canada. Since that field is not active when selecting Canada as a country it fails to process.
I was able to set my province manually as the data was being sent to paypal and the popup worked with the payment processing properly.
So hopefully, fingers crossed, they'll be able to resolve it by just enabling the province selection the next time they apply updates to the marketplace.
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