So far I've received back an email stating that "if I got an email stating" that the DMG was cancelled, it is wrong and I need to check the order online. Mind you, I wrote to them and TOLD THEM I was looking right at my order online and that it was cancelled. So I told them this again. I received another email stating, step by step, how to check my order online.
IDIOTS!
I finally took a screen shot and replied again with the screenshot SHOWING THEM that the DMG was cancelled like the PHB had been.
That was all in a 24 hour period.
I haven't heard back since and it has been two days.
Rollback Post to RevisionRollBack
Old-timer who played 2nd edition up until the release of 5th edition, hating the beta tests he'd seen of 5th. Now back because his daughter is getting into RPG's and he wants to be part of it. That's the key: God first, family second, self last. That's the way for a Longhaul Christian life.
I will never preorder a physical copy through D&D Beyond again. You messed with people’s finances and now you will lose customers. Get your act together!
FINALLY got the coupon code for the DMG from them. No apology. They claim that the card bounced. No email about it and there was plenty of cash in the account for the purchase. AKA BULL CRAP! If they cancel the Monster Manual, I am pledging to never buy from TSR ever again. And, no, there is no shop in my town to get such things. I'll just be out of luck. Oh well. Don't care. I don't need this stress in my life over a game.
Rollback Post to RevisionRollBack
Old-timer who played 2nd edition up until the release of 5th edition, hating the beta tests he'd seen of 5th. Now back because his daughter is getting into RPG's and he wants to be part of it. That's the key: God first, family second, self last. That's the way for a Longhaul Christian life.
FINALLY got the coupon code for the DMG from them. No apology. They claim that the card bounced. No email about it and there was plenty of cash in the account for the purchase. AKA BULL CRAP! If they cancel the Monster Manual, I am pledging to never buy from TSR ever again. And, no, there is no shop in my town to get such things. I'll just be out of luck. Oh well. Don't care. I don't need this stress in my life over a game.
Dude, if you’re buying your DnD books from TSR then you might want to check what edition you’re trying to buy 😂
Old-timer who played 2nd edition up until the release of 5th edition, hating the beta tests he'd seen of 5th. Now back because his daughter is getting into RPG's and he wants to be part of it. That's the key: God first, family second, self last. That's the way for a Longhaul Christian life.
Unfortunately, I got cancellation emails from both email addresses AND my full digital/physical book order (PHB+DMG+MM) don't show up in my "Order History". This is so frustrating. They cancelled my physical and digital PHB orders and gave me some voucher to get it reordered and squared away. Now they have given me the digital DMG and claimed to cancel the physical DMG. Still no word from their support people. Meanwhile my order history only shows the digital PHB (no physical PHB, no digital or physical DMG, no digital or physical MM).
Double check that you aren't just looking at the past 3 months. I thought that, too, but turns out the default is for 3 months and you have to click on that button above to change it to 6 months.
Rollback Post to RevisionRollBack
Old-timer who played 2nd edition up until the release of 5th edition, hating the beta tests he'd seen of 5th. Now back because his daughter is getting into RPG's and he wants to be part of it. That's the key: God first, family second, self last. That's the way for a Longhaul Christian life.
So my Players Handbook was cancelled. I opened a ticket and took care of that in Sept. Now my Dungeon Master Guide has not arrived. Received no emails that it was cancelled. I opened a ticket on dnd-support.wizards.com again. No response or reply for 6 days. This was supposed to be a pre-order. It looks like I am going to get my books weeks after they release.
This was supposed to be a pre-order. It looks like I am going to get my books weeks after they release.
I feel the same way - the fact that we take the time to pre-order, you'd think they might be kind enough to deliver those a few days before initial release. Or ship them to pre-orders a few days before release. Instead, I was seeing DMG at my local gaming shop for almost two weeks before mine finally arrived. A bit frustrating, but I did get the physical & digital, so at least I got that access to digital pretty early on. (Probably their intention to encourage going digital too) ;)
It is a miracle. The DMG just arrived, not that long after I (re)ordered it. Now to see if they try to use the same damn excuse with the Monster Manual. Getting really tired of it, especially the part where they say I should have been sent an email. It is VERY obvious they have SERIOUS issues in their sales and shipping department that needs fixed BEFORE they continue putting out new printed material.
Rollback Post to RevisionRollBack
Old-timer who played 2nd edition up until the release of 5th edition, hating the beta tests he'd seen of 5th. Now back because his daughter is getting into RPG's and he wants to be part of it. That's the key: God first, family second, self last. That's the way for a Longhaul Christian life.
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So far I've received back an email stating that "if I got an email stating" that the DMG was cancelled, it is wrong and I need to check the order online. Mind you, I wrote to them and TOLD THEM I was looking right at my order online and that it was cancelled. So I told them this again. I received another email stating, step by step, how to check my order online.
IDIOTS!
I finally took a screen shot and replied again with the screenshot SHOWING THEM that the DMG was cancelled like the PHB had been.
That was all in a 24 hour period.
I haven't heard back since and it has been two days.
Old-timer who played 2nd edition up until the release of 5th edition, hating the beta tests he'd seen of 5th. Now back because his daughter is getting into RPG's and he wants to be part of it. That's the key: God first, family second, self last. That's the way for a Longhaul Christian life.
I will never preorder a physical copy through D&D Beyond again. You messed with people’s finances and now you will lose customers. Get your act together!
I have received, today, the DMG that I had to reorder from them.
FINALLY got the coupon code for the DMG from them. No apology. They claim that the card bounced. No email about it and there was plenty of cash in the account for the purchase. AKA BULL CRAP! If they cancel the Monster Manual, I am pledging to never buy from TSR ever again. And, no, there is no shop in my town to get such things. I'll just be out of luck. Oh well. Don't care. I don't need this stress in my life over a game.
Old-timer who played 2nd edition up until the release of 5th edition, hating the beta tests he'd seen of 5th. Now back because his daughter is getting into RPG's and he wants to be part of it. That's the key: God first, family second, self last. That's the way for a Longhaul Christian life.
I would recommend not buying from TSR again as it is, but I think you meant Wizards of the Coast, the Co who currently owns the D&D franchise/license
Dude, if you’re buying your DnD books from TSR then you might want to check what edition you’re trying to buy 😂
Yes, okay, I'm old. Ha ha. Get over yourselves.
Old-timer who played 2nd edition up until the release of 5th edition, hating the beta tests he'd seen of 5th. Now back because his daughter is getting into RPG's and he wants to be part of it. That's the key: God first, family second, self last. That's the way for a Longhaul Christian life.
That’s ok, I am too :)
Unfortunately, I got cancellation emails from both email addresses AND my full digital/physical book order (PHB+DMG+MM) don't show up in my "Order History". This is so frustrating. They cancelled my physical and digital PHB orders and gave me some voucher to get it reordered and squared away. Now they have given me the digital DMG and claimed to cancel the physical DMG. Still no word from their support people. Meanwhile my order history only shows the digital PHB (no physical PHB, no digital or physical DMG, no digital or physical MM).
GET YOUR SH*T TOGETHER WOTC!
Double check that you aren't just looking at the past 3 months. I thought that, too, but turns out the default is for 3 months and you have to click on that button above to change it to 6 months.
Old-timer who played 2nd edition up until the release of 5th edition, hating the beta tests he'd seen of 5th. Now back because his daughter is getting into RPG's and he wants to be part of it. That's the key: God first, family second, self last. That's the way for a Longhaul Christian life.
So my Players Handbook was cancelled. I opened a ticket and took care of that in Sept. Now my Dungeon Master Guide has not arrived. Received no emails that it was cancelled. I opened a ticket on dnd-support.wizards.com again. No response or reply for 6 days. This was supposed to be a pre-order. It looks like I am going to get my books weeks after they release.
I feel the same way - the fact that we take the time to pre-order, you'd think they might be kind enough to deliver those a few days before initial release. Or ship them to pre-orders a few days before release. Instead, I was seeing DMG at my local gaming shop for almost two weeks before mine finally arrived. A bit frustrating, but I did get the physical & digital, so at least I got that access to digital pretty early on. (Probably their intention to encourage going digital too) ;)
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It is a miracle. The DMG just arrived, not that long after I (re)ordered it. Now to see if they try to use the same damn excuse with the Monster Manual. Getting really tired of it, especially the part where they say I should have been sent an email. It is VERY obvious they have SERIOUS issues in their sales and shipping department that needs fixed BEFORE they continue putting out new printed material.
Old-timer who played 2nd edition up until the release of 5th edition, hating the beta tests he'd seen of 5th. Now back because his daughter is getting into RPG's and he wants to be part of it. That's the key: God first, family second, self last. That's the way for a Longhaul Christian life.