Same here. I assumed the $67 charge was the $50 PHB plus $10 digital (and they'd charge the same amount three times as the other books came out), not full price for all three digital editions. Why would they even charge full price for the digital editions as the initial order?
I think I may have found the issue….hopefully a Mod at least comes in this thread to tell us they are at least looking into it. If they have somewhere stated that, I understand you are busy and overwhelmed. Like everyone, I just want this to be corrected. I am human, actually a human ranger, anyway I get it.
So I think what may have caused the issue is this (see below). I think they had to start the order to get the books out before all books became available. Unless I am reading this wrong. Anybody have thoughts on this theory.
When will I get my physical product?
For preorder bundles, the estimated earliest ship date is listed on the product page. Most D&D bundles will have a set number of physical products available to ship to your doorstep as soon as the product releases. If you place multiple orders with different release dates, then your order will deliver when the last item is available. Once that stock has run out, the product will be available for “Backorder.” If you purchase a backordered product, your order will ship when it is back in stock.  
After getting a broken character creator that doesn't support their new 2024 PHB and having my order get cancelled, I'm really thinking about cancelling my subscription and moving to pen and paper after all of this. I am frustrated, this is absurd. Why wouldn't they have billed me and taken all the money when I preordered the digital and physical bundle for the PHB, MM, and DMG? This shouldn't be hard. Now I bet I'll get the product on backorder instead of on release day because they made a mistake. Ridiculous.
Yeah, my order was canceled too. Seems like there must've been a major computer error on their side of things, considering how many people are being affected. Some people might not even know that their order was canceled yet.
Dropping in another comment to echo and say: I used PayPal for my preorder and I received the email that the order had been cancelled. I know my PayPal is working fine because my MasterTier subscription is charging just fine. I have submitted a support ticket regarding the issue.
I wonder if there was some print/distribution error and this is their way of clawing back copies they need elsewhere - taking back copies that are already sold to sell elsewhere and making us wait for another run to be produced. I'll riot if I don't get a first edition printing
I doubt it's as nefarious as that because some of us ran into the same problem last month with Infinite Staircase. What I'm more worried about it CS couldn't understand my issue with that last book when I filed a ticket and just refunded me the whole order, which was annoying but fine - I lost the discount but at least I got my money back. This is a much bigger problem for them because we still have two more physical books pending from the bundle. I hope someone from quality or customer service sees this thread because there must be a backend issue with taking payment through Paypal and they're going to get flooded with complaints and canceled orders when the DMG and MM go out, too. That's a lot of money for them to lose. I'm forgiving about technical glitches, but not if you know they are there and ignore the problem, which they seem to have done with Infinite Staircase.
This also happened to me. I purchased the bundle via paypal. I encourage everyone to submit a support ticket to bring additional visibility to this issue.
Same here, presented ticket for the issue as well. I'm more afraid this will all happen all over again when it tries to charge me for the Monster Manual and DMG...
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Just recording that my order, for which I used PayPal, was also canceled.
It's been fine for my subscription and Eve of Ruin.
Great roll out. Happy anniversary.
Same here. I assumed the $67 charge was the $50 PHB plus $10 digital (and they'd charge the same amount three times as the other books came out), not full price for all three digital editions. Why would they even charge full price for the digital editions as the initial order?
Yup. PayPal and order cancellation. Also submitted a ticket. Looks like the same story all over.
I think I may have found the issue….hopefully a Mod at least comes in this thread to tell us they are at least looking into it. If they have somewhere stated that, I understand you are busy and overwhelmed. Like everyone, I just want this to be corrected. I am human, actually a human ranger, anyway I get it.
So I think what may have caused the issue is this (see below). I think they had to start the order to get the books out before all books became available. Unless I am reading this wrong. Anybody have thoughts on this theory.
When will I get my physical product?
For preorder bundles, the estimated earliest ship date is listed on the product page. Most D&D bundles will have a set number of physical products available to ship to your doorstep as soon as the product releases. If you place multiple orders with different release dates, then your order will deliver when the last item is available. Once that stock has run out, the product will be available for “Backorder.” If you purchase a backordered product, your order will ship when it is back in stock.  
After getting a broken character creator that doesn't support their new 2024 PHB and having my order get cancelled, I'm really thinking about cancelling my subscription and moving to pen and paper after all of this. I am frustrated, this is absurd. Why wouldn't they have billed me and taken all the money when I preordered the digital and physical bundle for the PHB, MM, and DMG? This shouldn't be hard. Now I bet I'll get the product on backorder instead of on release day because they made a mistake. Ridiculous.
Same here. Submitted a ticket. What a mess.
Same problem
Ditto. Ticket submitted
I as well had this issue. Used Paypal credit specifically, I submitted a ticket before even seeing this was widespread.
Yeah, my order was canceled too. Seems like there must've been a major computer error on their side of things, considering how many people are being affected. Some people might not even know that their order was canceled yet.
My order was also cancelled thought I would add to the pile for documentation sake I used PayPal as well and submitted a ticket.
Yep... Same here. Maybe their idea is to avoid buyer's remorse.
Same issue using Paypal. I imagine they'll want to fix this quickly as I'm sure that's a lot of sales lost.
I’m having the same issue and just filled out a support ticket.
Dropping in another comment to echo and say: I used PayPal for my preorder and I received the email that the order had been cancelled. I know my PayPal is working fine because my MasterTier subscription is charging just fine. I have submitted a support ticket regarding the issue.
I wonder if there was some print/distribution error and this is their way of clawing back copies they need elsewhere - taking back copies that are already sold to sell elsewhere and making us wait for another run to be produced. I'll riot if I don't get a first edition printing
I doubt it's as nefarious as that because some of us ran into the same problem last month with Infinite Staircase. What I'm more worried about it CS couldn't understand my issue with that last book when I filed a ticket and just refunded me the whole order, which was annoying but fine - I lost the discount but at least I got my money back. This is a much bigger problem for them because we still have two more physical books pending from the bundle. I hope someone from quality or customer service sees this thread because there must be a backend issue with taking payment through Paypal and they're going to get flooded with complaints and canceled orders when the DMG and MM go out, too. That's a lot of money for them to lose. I'm forgiving about technical glitches, but not if you know they are there and ignore the problem, which they seem to have done with Infinite Staircase.
Same issue. I would like to get that alt cover though, after seeing it. So maybe a good thing when it all shakes out.
This also happened to me. I purchased the bundle via paypal. I encourage everyone to submit a support ticket to bring additional visibility to this issue.
Same here, presented ticket for the issue as well. I'm more afraid this will all happen all over again when it tries to charge me for the Monster Manual and DMG...