Glad I'm not the only one (Toronto, Canada). Still waiting too.

What really sucks is all the people telling me about how they got it early even. I wonder if it is because my name is low in the alphabet but thought ordering early would insure this didn't happen.

I never received my digital code, this customer service is terrible.

Still no update for me

Same here. Wish an Admin or Moderator would at least acknowledge something here too. 

So I called Hasbro’s customer service number (1-800-255-5516). Of course they can’t do anything but at least listened and did say that they have seen an increase in calls about it so maybe it’ll do something. I doubt it though since they have no care what so ever about their customers. 

I filed a BBB complaint regarding this. I suggest everyone start doing the same.

That is a good idea. I will do that now.

Well don’t know how much good it will do. Looks like they already have an F rating and don’t respond there either. 

Okay. 

So based on this thread, you can email support@wizardsscalefaststore.zendesk.com and they will respond. 

Since I ordered all 3 books and did not catch that the default shipping option was to send as one single shipment, I had to cancel the entire order or wait until Feb 2025 for all books to ship.

Good luck.

Look in the "gifts" section of your account (hover over your account name, select account). I found mine there for all three books. Not once did support mention that in their auto-responses. I have been trying to figure this out for a month and saw it from a random user on Discord.

I created a support ticket 15 days ago and a second one 10 days ago. I haven't received any communication, but the 2nd ticket shows that it was closed yesterday and it is marked as "solved." Today I sent a request to the e-mail address listed above. Hopefully that helps

don't create more support tickets, it will only put you at the back of the queue. due to how overwhelmed customer support is it might take them several weeks to respond

This is also an issue I am having. There are multiple threads with people talking about this issue.

Quote from Ambsace77 >>

Okay. 

So based on this thread, you can email support@wizardsscalefaststore.zendesk.com and they will respond. 

Since I ordered all 3 books and did not catch that the default shipping option was to send as one single shipment, I had to cancel the entire order or wait until Feb 2025 for all books to ship.

Good luck.

 This solution worked for me!

It’s several weeks I’m writing to D&D Beyond asking for support since I cannot download the digital version of the Player’s Handbook 2024 I’ve bought in bundle with the physical version (that I’ve received), but I didn’t get any answer.

This is really an unbelievable behavior I don’t understand.

Did anyone have the same bad experience? Do you have any suggestion for me about any other way to be in touch with customer service?

Thanks.

Alessio

I got a response from support@wizardsscalefaststore.zendesk.com on October 10 saying they would forward my request to Wizards and I should expect a reply from an agent. I haven't gotten any further communication yet

I emailed the Payscale support email mentioned above. They responded back quickly. They said that my books would be shipped next year. I know I selected the option to have the books shipped as they were released but I have no proof of that as it does not appear on the order.

I also questioned my order because it shows that I ordered 2 phb and the MM. I know I ordered the phb, MM and gm bundle.

Thanks, sent an email, now awaiting response. 

Update: Kevin R at DNDBeyond Payscale was a great help. Even though he could not send me my PHB now, he was able to answer some questions and he fixed the double order of the phb.

I still will not preorder from Wizards ever again. There is no way to confirm that I selected the option to receive each book as it was released. I still do not know why my order was messed up regarding 2 phb instead of the phb/mm/gm book option.