So I've been having an issue for a few weeks, wherein the mobile app on both my Android phone and my iPad tends to log me out of my account and require me to log back in (roughly daily). Easy enough, I just hit "sign in with Google" (thanks for that, by the way). However, the problem is I keep hitting the maximum for logged in devices and then needing to go into my account and deleting the old duplicates before I can log back in.

Any help?

Use fewer devices? Or is it saying the same device is signed in multiple times?

Thanks for the report! I'll be sure to pass this on to the mobile team for further investigation. 

Quote from DxJxC >>

Use fewer devices? Or is it saying the same device is signed in multiple times?

 I have two devices. Each log in creates a duplicate in the system.

Quote from subsistcyber >>

Thanks for the report! I'll be sure to pass this on to the mobile team for further investigation. 

 Thanks! I've only noticed this since ditching Twitch login for the new Google login, so it might be related to that?

I’m having the same issue, but a little more condensed. I’m only using one actual device and I get logged out frequently.

I’m on iOS and logging in via Google. I’m trying to read while at work, but every time I put my phone down for an extended amount of time it asks me to log in again. After a while it says I have too many devices and I have to go to the website and remove them. 

Its all the same Device Name, but each login shows a different Device ID. 

Edit/Update: This bug makes the app totally unusable as an off-line resource. If I can't log in, I can't access anything. The website is not an option if I'm in a dead zone with no cell data or wifi.

Quote from 40Flasks_of_Bourbon >>

I’m having the same issue, but a little more condensed. I’m only using one actual device and I get logged out frequently.

I’m on iOS and logging in via Google. I’m trying to read while at work, but every time I put my phone down for an extended amount of time it asks me to log in again. After a while it says I have too many devices and I have to go to the website and remove them. 

Its all the same Device Name, but each login shows a different Device ID. 

 I’m experiencing exactly this as well, except I’m on an iPad rather than a phone

Glad it isn’t just me, it’s caused a few problems while trying to play because I get logged out between turns or when I’m trying to find stats for a spell. It’s pretty disruptive. Having to go remove devices from the list when I only have two devices. 

Also have this issue. Using the same device each time.

Has there been any movement on this issue, Subsist? Should I submit a support ticket or something?

Here's the information we have for the logout issue.  We are aware that it is still a problem, but the mobile team had to remove the ‘auto google login’ on app start as it was causing the forever spinning at app launch for some users. They are planning to revisit Google login hopefully soon to figure it all out.

Thanks for the update! It seems to have gotten a bit better with recent update anyway.