Edit: didn't notice the mobile forum. Please move there is possible or delete.
Pixel 4xl, android1 0 (see screenshot). Purchased legendary bundle today but am unable to download the content. Something about not being able to update source catalog and token being expired. Clearing the cache doesn't work and I already have multiple books downloaded so I don't want to delete all data and redownload everything if I can avoid it. Same behavior on my Samsung tablet running Android 9. Help?
Thanks for moving this to the appropriate forum for me. I was a numpty and missed it initially. :(
I won't be able to try your solution. I also emailed support about the problem. They got back to me and asked me to to log out of the app, force close it, then log back in. Once I did that, I was able to download the books. I'll make a note of your suggestion though should I encounter the issue again.
I tried this with my tablet since I’m having the same problem. It goes to a loading screen when I click “download latest manifest” and just continues to try to load over and over with no change.
Edit: didn't notice the mobile forum. Please move there is possible or delete.
Pixel 4xl, android1 0 (see screenshot). Purchased legendary bundle today but am unable to download the content. Something about not being able to update source catalog and token being expired. Clearing the cache doesn't work and I already have multiple books downloaded so I don't want to delete all data and redownload everything if I can avoid it. Same behavior on my Samsung tablet running Android 9. Help?
Screenshots: https://photos.app.goo.gl/wKpQ62dX5tdHaTW96
Hello Galiven, please try the following:
Does this now allow you to download the book when you re-open the app?
Hey,
Thanks for moving this to the appropriate forum for me. I was a numpty and missed it initially. :(
I won't be able to try your solution. I also emailed support about the problem. They got back to me and asked me to to log out of the app, force close it, then log back in. Once I did that, I was able to download the books. I'll make a note of your suggestion though should I encounter the issue again.
Thanks again!
Very glad to hear that the issue has been resolved for you, thanks for letting us know! :D
I tried this with my tablet since I’m having the same problem. It goes to a loading screen when I click “download latest manifest” and just continues to try to load over and over with no change.
Not working for me at all. App crashes constantly and I have bought PHB AND Xanathars guide through the app. Does not give me option to download.