To whom can offer assistance, I purchased book content from google play over the course of a few months, through the DnD Beyond app. Everything was perfectly fine, both in the app and on the site. I had started running a whole campaign with no issues. I had made a few characters using the aforementioned book content. Well, fast forward to 8 months later I log back into the site (as I would any other time) and all my characters are gone, as well as the 7 books I had purchased. I took to the internet to see what the issue could be and first attempted to re-sync my google account, no dice. It says my account is in sync and there should be no issue. I with 100% percent confirmation have verified that I'm logged into the correct account. I still have all the google play receipts from all of my purchases. I even took to the app just to see what would happen if I attempted to "repurchase" the already purchased books. When I do that, I get an error message that says "you already own this item". However, the books are not in my library and when I attempt to open any content from them it takes me to the "add to cart screen." I reached out to the Support team for Wizards of the Coast, they said it was an issue with Google. I reached out to Google and they said that it was an issue with Wizards of the Coast. Google verified that the purchases were completely settled (makes sense as some of them are months old, so I feel like if it was a purchase issue, I would have had problems way sooner) so it was not a failure in payment, so I asked about a possible refund and Google basically gave me the legal jargon response that; "the funds have already been sent to the owners of the app and can not be refunded, and the owners of the app are responsible for maintaining any functionality of purchased content in their app." So, google basically blew me off and said "take it up with them". I attempted to reach back out to the Wizards of the Coast support team and the trail has gone cold there, as they have yet to respond after I explained Google's position. I would honestly just like access to my books again, I don't even care about the characters at this rate, but I don't know what else to do. Any and all help is appreciated, -Artem
i cannot seem to use any shared or purchased books for character creation. Only the core players hand book and all the 2014 books. I can still open and read the books.
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To whom can offer assistance,
I purchased book content from google play over the course of a few months, through the DnD Beyond app. Everything was perfectly fine, both in the app and on the site. I had started running a whole campaign with no issues. I had made a few characters using the aforementioned book content. Well, fast forward to 8 months later I log back into the site (as I would any other time) and all my characters are gone, as well as the 7 books I had purchased. I took to the internet to see what the issue could be and first attempted to re-sync my google account, no dice. It says my account is in sync and there should be no issue. I with 100% percent confirmation have verified that I'm logged into the correct account. I still have all the google play receipts from all of my purchases. I even took to the app just to see what would happen if I attempted to "repurchase" the already purchased books. When I do that, I get an error message that says "you already own this item". However, the books are not in my library and when I attempt to open any content from them it takes me to the "add to cart screen." I reached out to the Support team for Wizards of the Coast, they said it was an issue with Google. I reached out to Google and they said that it was an issue with Wizards of the Coast. Google verified that the purchases were completely settled (makes sense as some of them are months old, so I feel like if it was a purchase issue, I would have had problems way sooner) so it was not a failure in payment, so I asked about a possible refund and Google basically gave me the legal jargon response that; "the funds have already been sent to the owners of the app and can not be refunded, and the owners of the app are responsible for maintaining any functionality of purchased content in their app." So, google basically blew me off and said "take it up with them". I attempted to reach back out to the Wizards of the Coast support team and the trail has gone cold there, as they have yet to respond after I explained Google's position. I would honestly just like access to my books again, I don't even care about the characters at this rate, but I don't know what else to do.
Any and all help is appreciated,
-Artem
i cannot seem to use any shared or purchased books for character creation. Only the core players hand book and all the 2014 books. I can still open and read the books.