I would like a refund for order #11895867. I was trying to buy a subclass from the Fizban's book as a gift and this entire $30 item added itself to my cart at the last minute and I couldn't see it until checkout. These are two different books, I have no idea how that is even possible. I don't know if this is some sort of weird glitch.
3 days ago Nico from support responded saying: "Unfortunately, we are unable to provide a refund for only part of the order and will need to refund the whole order. This will remove your access to the other content included in that purchase once the refund is complete."
It took Nico from support a total of 4 days from the issue to then respond again saying that "All sales are final on D&D Beyond, and we are unable to issue any refunds at this time." I find this unprofessional and mildy insulting that they took this long to respond on what would be a simple "no," if a "no" were the case all along.
Why the tone change? 3 days ago you have the facilities to issue refunds, and now you don't? "At this time;" is there a time when you will be able to? Or have you resorted to stealing money?
I will not use this "Bigby Presents: Glory of Giants," I will not redeem it, I never wanted it, and I do not know what it is. Take this thing back from me or else you have essentially swindled money from me. Is this how hard business is for you guys to try to cheat $30 out of me?
As a bonus: They also told me to read the Terms of Service as a cute salt-in-wounds rub, thinking I wouldn't read it. I read it. All mentions of refunds only apply to virtual currencies or products that the documents specifically refers to by name.
I would like a refund for order #11895867. I was trying to buy a subclass from the Fizban's book as a gift and this entire $30 item added itself to my cart at the last minute and I couldn't see it until checkout. These are two different books, I have no idea how that is even possible. I don't know if this is some sort of weird glitch.
3 days ago Nico from support responded saying: "Unfortunately, we are unable to provide a refund for only part of the order and will need to refund the whole order. This will remove your access to the other content included in that purchase once the refund is complete."
It took Nico from support a total of 4 days from the issue to then respond again saying that "All sales are final on D&D Beyond, and we are unable to issue any refunds at this time." I find this unprofessional and mildy insulting that they took this long to respond on what would be a simple "no," if a "no" were the case all along.
Why the tone change? 3 days ago you have the facilities to issue refunds, and now you don't? "At this time;" is there a time when you will be able to? Or have you resorted to stealing money?
I will not use this "Bigby Presents: Glory of Giants," I will not redeem it, I never wanted it, and I do not know what it is. Take this thing back from me or else you have essentially swindled money from me. Is this how hard business is for you guys to try to cheat $30 out of me?
As a bonus: They also told me to read the Terms of Service as a cute salt-in-wounds rub, thinking I wouldn't read it. I read it. All mentions of refunds only apply to virtual currencies or products that the documents specifically refers to by name.
Edit: a single space