Hello! I've been having an issue recently. On several of my character sheets, my uploaded character images have stopped showing up since the "change sheet appearance" button update. Re-uploading the images doesn't seem to help them show up either. In addition, a number of the character sheet backgrounds I have access to refuse to load. I can see and select them as options, but when selected they don't actually display anything in the background of the character sheet. I've tried clearing my browser cache but it hasn't helped. If it's a known issue or if there's a known fix I'd appreciate any help on the issue. Thanks!
Hello! I've been having an issue recently. On several of my character sheets, my uploaded character images have stopped showing up since the "change sheet appearance" button update. Re-uploading the images doesn't seem to help them show up either. In addition, a number of the character sheet backgrounds I have access to refuse to load. I can see and select them as options, but when selected they don't actually display anything in the background of the character sheet. I've tried clearing my browser cache but it hasn't helped. If it's a known issue or if there's a known fix I'd appreciate any help on the issue. Thanks!
You may need to try clearing the browser cookies for dndbeyond.com as well.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
Aha! That seems to have worked, thanks!
It's a cookie issue. The cookie gets too big for the webserver to accept. Clearing the cookies does resolve the issue temporarily. There is a thread detailing the issue here: https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/108539-portraits-not-loading