So, I don't know how big of an issue this is. But today all of the custom portraits on my character sheets vanished. Leaving not even a the blank silhouette you get when you don't select a portrait. Just nothing.
I can't add any custom portrait as they don't show up, but the listed ones do. Is there any way to fix this, or should I just give up and never use custom portraits again. Because I spent a solid hour trying all that I could to no avail.
From my limited experience, it just seems like it can't seem to get the file from wherever its stored. Additionally, the file I uploaded is 211 KB, so its definitely not too big.
From my limited experience, it just seems like it can't seem to get the file from wherever its stored. Additionally, the file I uploaded is 211 KB, so its definitely not too big.
Are you also running chrome? Are you running any ad/popup blockers, browser extensions, or a VPN that may be interfering with DDB?
This issue seems to happen with almost any image. Homebrew monsters and existing ones (such as the full size Diseased Giant Rat or either version of the Ancient Blue Dragon images) don't load properly sometimes.
I am running chrome, and have popups allowed for DnDBeyond.
Even with Chrome, no extensions, no cookies blocked on Desktop or Mobile, many preset portraits don't load and no custom portraits load.
Yet, I switch to Edge (now fully Chromium-based) on Mobile and Desktop and all the portraits are there, even the ones I uploaded in Chrome but wouldn't show; which means the upload works in Chrome but won't display them.
They also show in the DDB mobile app and when editing through the DDB app's webpage window (but the upload button does nothing when I try to do it that way).
So, yes. It's a Chrome problem, but the question is: Why?
I'm beginning to encounter more occasional pages that ceased to work correctly in Chrome. What has Google done and why? Was there some exploit with how things were being done and they changed it; disabled rather; without telling anyone about it?
This doesn't seem to be a DDB thing but a Chrome thing. I love Chrome, but it's starting to look like I'm going to have to switch to Edge. I dislike having to switch browsers every 10 years. First, it was Netscape. Then, it was IE. Then, it was Firefox. Then, it was back to IE. Then, it was Chrome. Now, it seems like it's going to be Edge.
Desktop: Google Chrome Version 91.0.4472.77 (Official Build) (64-bit) Microsoft Windows 10 64-bit version 2004 (OS Build 19041.985; 20H2)
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Human. Male. Possibly. Don't be a divider. My characters' backgrounds are written like instruction manuals rather than stories. My opinion and preferences don't mean you're wrong. I am 99.7603% convinced that the digital dice are messing with me. I roll high when nobody's looking and low when anyone else can see.🎲 “It's a bit early to be thinking about an epitaph. No?” will be my epitaph.
Have the Physical Books? Confused as to why you're not allowed to redeem them for free on D&D Beyond? Questions answered here at the Hardcover Books, D&D Beyond and You FAQ
Looking to add mouse-over triggered tooltips to such things like magic items, monsters or combat actions? Then dash over to the How to Add Tooltips thread.
Sometimes monster images (even official ones) will show up, but then vanish at some point later. They seem more inconsistent than player icons, which don’t work at all on the character sheet in chrome.
It's not just a Chrome issue; I'm using the latest version of Firefox, and I've been experiencing the same issue on all my characters (the ones that I've had character images set for, anyway) for the last several months, at least.
From my limited experience, it just seems like it can't seem to get the file from wherever its stored. Additionally, the file I uploaded is 211 KB, so its definitely not too big.
In the browser console, I'm getting the same error message reported above as well:
I have been having this problem too not just for Characters but also for magical items and monsters. I am running Version 91.0.4472.77 (Official Build) (64-bit) on my laptop but what is funny is everything, Character, Monster and Magic items comes up just fine on on the mobile chrome. So it seems that the PC chrome is where the problem is, not the mobile chrome. I just wanted add on to this from what I found out.
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I have been playing RPG's and especially D&D since 1st ed AD&D and D&D Basic. Since those early years I have played a good number of more popular games. I enjoy playing with groups and DM/GM groups that are from diverse backgrounds. I feel any and everyone brings something special and wonderful to a gaming table. I tend to play more magic users though with 5ed I do have ideas for classes I normally would play. My favorites in the past are Wizards/mage, Rangers and Druids.
I don't know if this has been solved, but it happens for me once in a while. Usually if I clear my site cookies and reload the site it all shows up. Hope this helps.
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It's ok Ranger, you'll always be cool to me.. Unless druid gets another use for its wild shape charges.
If anyone is having problems in Chrome, I tried Deadseven's recommendation and it appears to have worked. The portraits weirdly continued to not show up on the 'My Characters' section but re-uploading the portrait under the Character Builder appears to fix that issue.
Rollback Post to RevisionRollBack
#Open D&D
Have the Physical Books? Confused as to why you're not allowed to redeem them for free on D&D Beyond? Questions answered here at the Hardcover Books, D&D Beyond and You FAQ
Looking to add mouse-over triggered tooltips to such things like magic items, monsters or combat actions? Then dash over to the How to Add Tooltips thread.
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So, I don't know how big of an issue this is. But today all of the custom portraits on my character sheets vanished. Leaving not even a the blank silhouette you get when you don't select a portrait. Just nothing.
I can't add any custom portrait as they don't show up, but the listed ones do. Is there any way to fix this, or should I just give up and never use custom portraits again. Because I spent a solid hour trying all that I could to no avail.
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ModeratorHi, what browser/OS are you using?
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord, and for sister Cortex RPG.
Chrome
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D&D Beyond FoundersSounds like a chrome issue - I had it happen to me on a different site a while back.
I was able to resolve by clearing the browser cache.
Note - when using Chrome, it's possible to just clear cache for the current site:
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I have this same issue as well. Even when clearing the cache and hard reloading, it still doesn't appear. Additionally, the console logs an error with a red X next to it:
GET https://www.dndbeyond.com/avatars/17861/575/1581111423-48576013.jpeg?width=150&height=150&fit=crop&quality=95&auto=webp 400
From my limited experience, it just seems like it can't seem to get the file from wherever its stored. Additionally, the file I uploaded is 211 KB, so its definitely not too big.
Are you also running chrome? Are you running any ad/popup blockers, browser extensions, or a VPN that may be interfering with DDB?
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This issue seems to happen with almost any image. Homebrew monsters and existing ones (such as the full size Diseased Giant Rat or either version of the Ancient Blue Dragon images) don't load properly sometimes.
I am running chrome, and have popups allowed for DnDBeyond.
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ModeratorPlease fully disable any extensions you are using and see if this continues to occur.
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord, and for sister Cortex RPG.
It still happens.
It seems like the same thing that happened in this thread: https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/79787-character-portraits-backdrops-constantly, which also never got a solution.
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ModeratorAre you running any VPNs or security software? Kaspersky is known to cause problems, but others have been reported too.
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord, and for sister Cortex RPG.
Even with Chrome, no extensions, no cookies blocked on Desktop or Mobile, many preset portraits don't load and no custom portraits load.
Yet, I switch to Edge (now fully Chromium-based) on Mobile and Desktop and all the portraits are there, even the ones I uploaded in Chrome but wouldn't show; which means the upload works in Chrome but won't display them.
They also show in the DDB mobile app and when editing through the DDB app's webpage window (but the upload button does nothing when I try to do it that way).
So, yes. It's a Chrome problem, but the question is: Why?
I'm beginning to encounter more occasional pages that ceased to work correctly in Chrome. What has Google done and why? Was there some exploit with how things were being done and they changed it; disabled rather; without telling anyone about it?
This doesn't seem to be a DDB thing but a Chrome thing. I love Chrome, but it's starting to look like I'm going to have to switch to Edge. I dislike having to switch browsers every 10 years. First, it was Netscape. Then, it was IE. Then, it was Firefox. Then, it was back to IE. Then, it was Chrome. Now, it seems like it's going to be Edge.
Desktop:
Google Chrome Version 91.0.4472.77 (Official Build) (64-bit)
Microsoft Windows 10 64-bit version 2004 (OS Build 19041.985; 20H2)
Human. Male. Possibly. Don't be a divider.
My characters' backgrounds are written like instruction manuals rather than stories. My opinion and preferences don't mean you're wrong.
I am 99.7603% convinced that the digital dice are messing with me. I roll high when nobody's looking and low when anyone else can see.🎲
“It's a bit early to be thinking about an epitaph. No?” will be my epitaph.
I too am having the same issue, also a Chrome user. Has been working fine for ages but has only become a problem in the last 3 weeks or so .
Interestingly, the custom picture on my characters load on the 'My Campaigns' page, but not on the 'My Characters' page or on the 'Character Sheet'.
#Open D&D
Have the Physical Books? Confused as to why you're not allowed to redeem them for free on D&D Beyond? Questions answered here at the Hardcover Books, D&D Beyond and You FAQ
Looking to add mouse-over triggered tooltips to such things like magic items, monsters or combat actions? Then dash over to the How to Add Tooltips thread.
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ModeratorI'm trying to gather more information on this. Has anyone had the images begin working for them after a period of time?
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord, and for sister Cortex RPG.
Sometimes monster images (even official ones) will show up, but then vanish at some point later. They seem more inconsistent than player icons, which don’t work at all on the character sheet in chrome.
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ModeratorOkay, I have passed this up the chain.
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord, and for sister Cortex RPG.
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ModeratorIt's not just a Chrome issue; I'm using the latest version of Firefox, and I've been experiencing the same issue on all my characters (the ones that I've had character images set for, anyway) for the last several months, at least.
In the browser console, I'm getting the same error message reported above as well:
Not sure what the cause is, but no amount of force-refreshing with Ctrl+F5 has solved it.
I have been having this problem too not just for Characters but also for magical items and monsters. I am running Version 91.0.4472.77 (Official Build) (64-bit) on my laptop but what is funny is everything, Character, Monster and Magic items comes up just fine on on the mobile chrome. So it seems that the PC chrome is where the problem is, not the mobile chrome. I just wanted add on to this from what I found out.
I have been playing RPG's and especially D&D since 1st ed AD&D and D&D Basic. Since those early years I have played a good number of more popular games. I enjoy playing with groups and DM/GM groups that are from diverse backgrounds. I feel any and everyone brings something special and wonderful to a gaming table. I tend to play more magic users though with 5ed I do have ideas for classes I normally would play. My favorites in the past are Wizards/mage, Rangers and Druids.
Well I just encountered this problem on Edge.
Under the covers we see the error:
Failed to load resource: the server responded with a status of 400 () - https://www.dndbeyond.com/avatars/320/181/636622567351315751.jpeg?width=150&height=150&fit=crop&quality=95&auto=webp
Now in my case, when I past the entire URL into an older version of Chrome; the image appears in the browser.
But when I do it in Edge, I get an error:
<Error>
<Code>RequestHeaderSectionTooLarge</Code>
<Message>Your request header section exceeds the maximum allowed size.</Message>
<MaxSizeAllowed>8192</MaxSizeAllowed>
<RequestId>ZQ7PET43NA41R2GM</RequestId>
<HostId>bIMoElIP1jTLr39cz9f3kKq6mHBm/jtmpKOJ1m8o/FzT79+iHEn0tKU7dpirS/pJIiZtLqebSCE=</HostId>
</Error>
Chrome version: Version 90.0.4430.212 (Official Build) (64-bit)
Edge Version: Version 91.0.864.37 (Official build) (64-bit)
I don't know if this has been solved, but it happens for me once in a while. Usually if I clear my site cookies and reload the site it all shows up. Hope this helps.
It's ok Ranger, you'll always be cool to me.. Unless druid gets another use for its wild shape charges.
If anyone is having problems in Chrome, I tried Deadseven's recommendation and it appears to have worked. The portraits weirdly continued to not show up on the 'My Characters' section but re-uploading the portrait under the Character Builder appears to fix that issue.
#Open D&D
Have the Physical Books? Confused as to why you're not allowed to redeem them for free on D&D Beyond? Questions answered here at the Hardcover Books, D&D Beyond and You FAQ
Looking to add mouse-over triggered tooltips to such things like magic items, monsters or combat actions? Then dash over to the How to Add Tooltips thread.