I've set up a Campaign to use for a one-shot, with pre-made characters for my players to use, but when they try to join the Campaign, they are only seeing characters they have made, themselves, as being available for selection to play--they don't see the pre-made, unassigned characters, at all. This is happening on both Mac and Windows, in Safari, Firefox, and Chrome. I've already checked, and all the characters are set as Public, which is what all the threads I've found, so far, say is the problem. Some posts said you just had to wait, but I created the characters several days ago, and they still aren't showing up. Any ideas?
What kind of subscription, if any, do they have? It's very possible they already have a maximum amount of characters for their account. In this case it will not allow them to claim unassigned characters until they delete at least one of the character sheets they currently have on their account.
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I've set up a Campaign to use for a one-shot, with pre-made characters for my players to use, but when they try to join the Campaign, they are only seeing characters they have made, themselves, as being available for selection to play--they don't see the pre-made, unassigned characters, at all. This is happening on both Mac and Windows, in Safari, Firefox, and Chrome. I've already checked, and all the characters are set as Public, which is what all the threads I've found, so far, say is the problem. Some posts said you just had to wait, but I created the characters several days ago, and they still aren't showing up. Any ideas?
What kind of subscription, if any, do they have? It's very possible they already have a maximum amount of characters for their account. In this case it will not allow them to claim unassigned characters until they delete at least one of the character sheets they currently have on their account.