I have 103 characters and my subscription expired until I can pay it after the 1st. I am given the option to unlock 6 characters or unlock none and create 6 new characters, but any time I press "Finish Unlocking", the page resets and doesn't finish. This happens regardless of whether I choose 6 and finish or finish without selecting any. I also tried on the mobile app, but it redirects me to the web app.
I'd recommend entering a customer support ticket here. They should be able to help you resolve the issue as this might be specific to your account instance.
Please keep in mind that CS tickets are responded to in the order received, so if you don't get an immediate reply, that doesn't mean your ticket won't get seen.
I have 103 characters and my subscription expired until I can pay it after the 1st. I am given the option to unlock 6 characters or unlock none and create 6 new characters, but any time I press "Finish Unlocking", the page resets and doesn't finish. This happens regardless of whether I choose 6 and finish or finish without selecting any. I also tried on the mobile app, but it redirects me to the web app.
Hey there
I'd recommend entering a customer support ticket here. They should be able to help you resolve the issue as this might be specific to your account instance.
Please keep in mind that CS tickets are responded to in the order received, so if you don't get an immediate reply, that doesn't mean your ticket won't get seen.
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