Yep, I get the error page too, but not the same error code.
If this is just a test character, then it's probably fine to wait for support, but since it seems to be someone else's character (in your campaign I'm guessing), you should be able to Edit the character from your Campaign page, and then change the race to something else in the meantime, to make sure their sheet is usable. I suggest you post the link to the homebrew race in question (don't publish it, staff can see it.)
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Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
Yeah, it is one of my player's characters, I get the same error when trying to edit it as well. Unfortunately not a test character, I was updating one of the racial abilities so that I could remove the subclasses. I had the change in sizes as a subrace when I first made the race and just updated it to an option so it's not as confusing. But I clearly should have changed her character's race before I changed the race.
Please post a link to the homebrew race (don't publish it! The staff can view published homebrew.)
So what exactly did you change? This was a race that had subraces, and you are trying to change it to one without subraces? Unfortunately that can't be done, since you have to define a race as having subraces or not at creation. You'll need to create a different race for this that doesn't use subraces.
In the meantime, try changing the race back the way it had been and see if that fixes their character? Note that it can take up to 20 minutes for homebrew changes to propagate to characters.
Rollback Post to RevisionRollBack
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
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Here is the error code: 38209e680a4e4dd2ae4ae9c3a241aa02
I was trying to change the character's homebrew race as I had updated the homebrew itself.
Please post the url to your character sheet so someone can take a look.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
Here is the URL https://www.dndbeyond.com/profile/amanda_lorian/characters/56791254.
I did send an email to support for help a bit after I posted this.
Yep, I get the error page too, but not the same error code.
If this is just a test character, then it's probably fine to wait for support, but since it seems to be someone else's character (in your campaign I'm guessing), you should be able to Edit the character from your Campaign page, and then change the race to something else in the meantime, to make sure their sheet is usable. I suggest you post the link to the homebrew race in question (don't publish it, staff can see it.)
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
Yeah, it is one of my player's characters, I get the same error when trying to edit it as well. Unfortunately not a test character, I was updating one of the racial abilities so that I could remove the subclasses. I had the change in sizes as a subrace when I first made the race and just updated it to an option so it's not as confusing. But I clearly should have changed her character's race before I changed the race.
Please post a link to the homebrew race (don't publish it! The staff can view published homebrew.)
So what exactly did you change? This was a race that had subraces, and you are trying to change it to one without subraces? Unfortunately that can't be done, since you have to define a race as having subraces or not at creation. You'll need to create a different race for this that doesn't use subraces.
In the meantime, try changing the race back the way it had been and see if that fixes their character? Note that it can take up to 20 minutes for homebrew changes to propagate to characters.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)