Just found out that they CAN NOT reset my password. So because Twitch isn't sending me a reset email I am screwed out of over $100 of purchased content. Way to go D&D beyond
That may well be. I wouldn’t know as I wasn’t privy to the conversation. However, if I were a betting man (and I am), I would be willing to put my chips on them aiming for a feeling of tacitly polite incredulity. Something along the lines of:
“Uhhh… we can’t reset your password to a different site that we don’t own… that would be like asking Google, Microsoft, or Apple to reset your Twitch password… only even more of a stretch since they all have in-house logins and we don’t… so it would be more like asking us to reset your Google/MS/Apple password for you soo—oo… wuhhh, we can’t help you with that. 🤷♂️”
DDB doesn’t have its own logins, it relies entirely on 3rd-party secure logins to access our accounts. You’re gonna hafta follow up with Twitch. Are you sure you checked the right email account for their email? Did you check your spam/junk folder?
Yes I checked the right email It would have been nice if DDB had pointed me to Twitch. I was pretty sure that was the problem but at the least they should have provided a link.
Yes I checked the right email It would have been nice if DDB had pointed me to Twitch. I was pretty sure that was the problem but at the least they should have provided a link.
The folks at DDB don’t know if you use Twitch, Google, or one of the other sign-in methods. They probably didn’t know who to direct you towards.
They do know I log in with twitch. I have tried to get Twitch to reset the password. No luck so far. if I can't get access I've lost a ton of material. DDB can't link the old and new account. not sure if it's worth continuing.
Over a week ago I sent in a support request (ticket (#1167254) and have gotten NO RESPONSE.
I sent a follow up email. Any other suggestions?
Just found out that they CAN NOT reset my password. So because Twitch isn't sending me a reset email I am screwed out of over $100 of purchased content. Way to go D&D beyond
You gotta blame Twitch, not DDB. They’re the ones not sending the reset email.
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
True but D&D Beyond's response had a real 'oh well that's not our problem so don't bother us' feel to it.
That may well be. I wouldn’t know as I wasn’t privy to the conversation. However, if I were a betting man (and I am), I would be willing to put my chips on them aiming for a feeling of tacitly polite incredulity. Something along the lines of:
“Uhhh… we can’t reset your password to a different site that we don’t own… that would be like asking Google, Microsoft, or Apple to reset your Twitch password… only even more of a stretch since they all have in-house logins and we don’t… so it would be more like asking us to reset your Google/MS/Apple password for you soo—oo… wuhhh, we can’t help you with that. 🤷♂️”
DDB doesn’t have its own logins, it relies entirely on 3rd-party secure logins to access our accounts. You’re gonna hafta follow up with Twitch. Are you sure you checked the right email account for their email? Did you check your spam/junk folder?
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
Yes I checked the right email It would have been nice if DDB had pointed me to Twitch. I was pretty sure that was the problem but at the least they should have provided a link.
The folks at DDB don’t know if you use Twitch, Google, or one of the other sign-in methods. They probably didn’t know who to direct you towards.
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
They do know I log in with twitch. I have tried to get Twitch to reset the password. No luck so far. if I can't get access I've lost a ton of material. DDB can't link the old and new account. not sure if it's worth continuing.
I wonder why Twitch is not complying?
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting