I'm currently subscribed to the monthly Master Tier. Im enjoying the service, and would be interested in converting to the yearly subscription, but also wanted to take advantage of the black friday subscription discounts. How do i do that if im currently subscribed? Changing billing cycle to yearly doesnt seem to offer a black friday discount (although it does offer the normal long-commitment 23% discount).
Do i need to cancel my sub first in order to resubscribe? My billing cycle finishes on the 4th of Dec, by which time the promotion would be over, so not even sure that would work. Plus dont want to cancel right now since i have a game on on the weekend!
I put in a support ticket. Here's hoping that it gets responded to before the sale ends. It should be a valid option as there's nothing in their advertising that says that it's for new subscriptions only. I think the problem lies with their storefront/subscription software being somewhat backwards
It seems like a common problem - I am dealing with the same issue. Anyone know what the discount price should be for Master Tier annual rate? It says that is discounted 23% already - so does that make it ineligible?
Thank you for contacting D&DBeyond support. Unfortunately, the cyber sale discount for subscriptions is only applicable for new subscriptions and is not available for current subscriptions
Hello,
I'm currently subscribed to the monthly Master Tier. Im enjoying the service, and would be interested in converting to the yearly subscription, but also wanted to take advantage of the black friday subscription discounts. How do i do that if im currently subscribed? Changing billing cycle to yearly doesnt seem to offer a black friday discount (although it does offer the normal long-commitment 23% discount).
Do i need to cancel my sub first in order to resubscribe? My billing cycle finishes on the 4th of Dec, by which time the promotion would be over, so not even sure that would work. Plus dont want to cancel right now since i have a game on on the weekend!
Any advice?
Yeah, I was wondering the same thing.
Same issue here, i would also like to upgrade from monthly to yearly but it seems there's no way to do so.
I put in a support ticket. Here's hoping that it gets responded to before the sale ends. It should be a valid option as there's nothing in their advertising that says that it's for new subscriptions only. I think the problem lies with their storefront/subscription software being somewhat backwards
This is all I want, nice discount for the sub.
i put in a support ticket also. No update as yet. Will let you all know if i hear back anything useful
Anyone try cancelling sub and then resubscribing?
Yeah, it doesn't work.
Wants you to reactivate your account before changing plans
Yeah, the funny thing is, mine actually expires on the 27th, which falls within 24-4th, but I still need to actually wait for it to expire first.
Cool Beans. :(
I also submitted a ticket. Thanks for the idea
I've also submitted a ticket, no response yet and the sale is ending today....
It seems like a common problem - I am dealing with the same issue. Anyone know what the discount price should be for Master Tier annual rate? It says that is discounted 23% already - so does that make it ineligible?
Well, I just got a response to my ticket....
Sadly not good news.
I got the same response from support. Disappointing.
Sale terms should state that this is only available to new subscribers.