Check the character sheet to make sure it hasn't been overridden (click on the skill so it opens in the sidebar, and click 'customize' so the dropdown opens, and see if anything has been set to 0 or the proficiency level has been overridden). If that doesn't reveal anything, please provide a link to the character sheet.
I made a Drow rogue and had expertise in perception. Upon completion of the character I saw that my modifier to perception checks is 0 instead of 5.
Check the character sheet to make sure it hasn't been overridden (click on the skill so it opens in the sidebar, and click 'customize' so the dropdown opens, and see if anything has been set to 0 or the proficiency level has been overridden). If that doesn't reveal anything, please provide a link to the character sheet.
Birgit | Shifter | Sorcerer | Dragonlords
Shayone | Hobgoblin | Sorcerer | Netherdeep