I am playing a monk in my current campaign. I just hit level 3 and can now choose a subclass. I wanted to choose the "Warrior of Mercy" subclass which meant I had to buy the player handbook to access it on D&D Beyond. So I went to the marketplace and put the handbook in my cart and checked out. 

I didn't receive the handbook, but on my bank account I can see that money has still been withdrawn by "Wizards of something something".

What do I do? I have been trying to contact the support for the past week and they never get back to me once I explain what has happened.

It does say I'm in sync but i don't see anything else there. Order history is completely empty.

D&D Beyond itself. This is the link I used: 

https://marketplace.dndbeyond.com/category/3709000?pid=DB3709000&Digital/Physical=Digital

So is there anything I can do?

Quote from nisegamer >>

So is there anything I can do?

Dispute the charge with your credit card issuer and tell them what happened.

I am having the same problem. 

I ordered the Tyranny of Dragons bundle and never got an order number, email or even showing up in my order history. 

I got the digital license for the digital book but nothing else. 

Have a ticket with support but God knows if this will be resolved. The fact I cannot call anyone is incredibly frustrating.

So no idea if the physical book is ordered but I got charged for $70.