I tried purchasing Xanathar's Guide and an error happened. My bank account was charged for it but it shows as unpurchased on Beyond. However, when I click on it it tells me there's an error and that I already own this item. I can't download it and I've been charged for it. I need help.
If you purchased it on the app store you'll need to go through the app store's support interface -- and buying through the app store can also take longer for the purchase to go through, depending on how long it's been since you made the purchase. Otherwise, you'll have to open a ticket with support using the 'contact us' link in the footer. Response times are currently ...not quick. Don't reply on your ticket or open a new one, as these will increase delays.
I tried purchasing Xanathar's Guide and an error happened. My bank account was charged for it but it shows as unpurchased on Beyond. However, when I click on it it tells me there's an error and that I already own this item. I can't download it and I've been charged for it. I need help.
If you purchased it on the app store you'll need to go through the app store's support interface -- and buying through the app store can also take longer for the purchase to go through, depending on how long it's been since you made the purchase. Otherwise, you'll have to open a ticket with support using the 'contact us' link in the footer. Response times are currently ...not quick. Don't reply on your ticket or open a new one, as these will increase delays.
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