I am new to DnD Beyond. I purchased Player's Handbook this morning on my phone and something probably went wrong. It does not show in my Owned books and when I search for it in Marketplace, it still has price tag and everything. When I click on "Purchase", it just says that I already own the book, but once again, it does not show up in owned and it did not add the content. The payment also is on my bank account so I did purchased it. I tried logging out etc., but nothing happened and it has been like 10 hours now. It is especially weird, because yesterday I bought other book here, Monsters of the Multiverse, and everything worked just fine.
So I do not really know what to do. Anyone else had an experience like this? Thanks for your help in advance.
If you purchase stuff through Google/Apple, it is going to take a while to show up. As for how long that could take, I am not sure too sure exactly since it could vary, but I have heard it could take at least a couple days to show up. If it still does not show up after a week, you may want to submit a support ticket.
For future reference, if you need access immediately, it is best to purchase stuff directly through Beyond's website.
Hi!
I am new to DnD Beyond. I purchased Player's Handbook this morning on my phone and something probably went wrong. It does not show in my Owned books and when I search for it in Marketplace, it still has price tag and everything. When I click on "Purchase", it just says that I already own the book, but once again, it does not show up in owned and it did not add the content. The payment also is on my bank account so I did purchased it. I tried logging out etc., but nothing happened and it has been like 10 hours now. It is especially weird, because yesterday I bought other book here, Monsters of the Multiverse, and everything worked just fine.
So I do not really know what to do. Anyone else had an experience like this? Thanks for your help in advance.
I am currently having the exact same issue, but with the dungeon masters guide!
If you purchase stuff through Google/Apple, it is going to take a while to show up. As for how long that could take, I am not sure too sure exactly since it could vary, but I have heard it could take at least a couple days to show up. If it still does not show up after a week, you may want to submit a support ticket.
For future reference, if you need access immediately, it is best to purchase stuff directly through Beyond's website.
Check Licenses and Resync Entitlements: < https://www.dndbeyond.com/account/licenses >
Running the Game by Matt Colville; Introduction: < https://www.youtube.com/watch?v=e-YZvLUXcR8 >
D&D with High School Students by Bill Allen; Season 1 Episode 1: < https://www.youtube.com/watch?v=52NJTUDokyk&t >