I'll preface this with the fact that I use the dndbeyond website and have purchased a number of source books. Now I was recently trying to look closer at the items in the Book of Many Things digital book by attaching them to a character. However, the items didn't pop up when I searched them up. I thought this was strange since I can look at them in the digital book. So when I hovered over the item name, it showed a lock and directed me over to the Marketplace, which showed that I had already purchased the book. I then decided to check the maps feature, only to find that the maps feature only shows up 2 of my sourcebooks despite me owning several (including Book of Many Things) that have maps in the actual books. Is this a common bug? What is happening?
I have had the same issue with The Book of Many Things and Bigby Presents: Glory of the Giants. I have brought up a support ticket but there has been no response. Can anyone shed some light on this?
I'll preface this with the fact that I use the dndbeyond website and have purchased a number of source books. Now I was recently trying to look closer at the items in the Book of Many Things digital book by attaching them to a character. However, the items didn't pop up when I searched them up. I thought this was strange since I can look at them in the digital book. So when I hovered over the item name, it showed a lock and directed me over to the Marketplace, which showed that I had already purchased the book. I then decided to check the maps feature, only to find that the maps feature only shows up 2 of my sourcebooks despite me owning several (including Book of Many Things) that have maps in the actual books. Is this a common bug? What is happening?
I have had the same issue with The Book of Many Things and Bigby Presents: Glory of the Giants. I have brought up a support ticket but there has been no response. Can anyone shed some light on this?
as a first step make sure your entitlements are in sync here: https://www.dndbeyond.com/account/licenses