One thing you could try. Click your username in the top right and go to Account>Licenses and see if it says your entitlements are in sync. If not there should be a button to sync them.
Apparently it's supposed to happen automatically within 15 mins of purchase, but often it gets stuck and you have to run it manually.
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I bought the autognome but it’s not an option when I’m making my characters can you help me with this?
I have the same problem. I paid 50 dollars to unlock the content and I can't use it. Can't say im surprised. Classic wizards of the coast product.
Is the "expanded rules" toggle on the first page of the character builder activated?
One thing you could try. Click your username in the top right and go to Account>Licenses and see if it says your entitlements are in sync. If not there should be a button to sync them.
Apparently it's supposed to happen automatically within 15 mins of purchase, but often it gets stuck and you have to run it manually.