I preordered the digital + physical 3 book bundle on the 15th of September. I used my Apple Credit card. After ordering I immediately looked at my Apple wallet and it showed a pending hold of $197.09 (179.99 + 9.5% TN tax). That was all correct so I went to bed thinking all was good. When I woke up Sep. 16 I had 2 emails, one said payment processing failed and the other said my PHB had been cancelled. So I went to Apple Wallet again and looked. This time the $197.09 hold had disappeared and I showed a Charge from WotC for $73.86 had gone through and a charge of $41.07 pending. The $73.86 I figured out is the 3 digital books minus discounts plus tax. The $41.07 should be the PHB minus discounts plus tax. So I understood where the numbers in Apple Wallet are coming from it was time to go to DND Beyond and see what my order history looked like. When I look at Order History I see that all 3 digital licenses are showing delivered, I also see the DM Guide and Monster Manual are pending, then I see that my PHB has been cancelled. Why?!?! The card has plenty of buying power and the funds for the Digital products went through, the card doesn’t expire until 2029, and the billing address is correct. Apple Wallet is showing the $41.07 is still pending but DND Beyond is showing canceled. I have put in a ticket but have not received a response yet. I do not want to order again because I want the bundle discount and I would have to pay shipping. Oh another thing I checked under the “licenses” section and it looks like all the preorder bonuses are there.
My help ticket was dated 16 days ago and still no response other than automated emails that don't come close to offering a resolution.
My help ticket is a month old and still hasn't been looked at. I feel your pain. #4066645. Honestly the only thing that will make WOTC invest in proper customer support would be trying to get traction about this in gaming press. Maybe.
My help ticket is a month old and still hasn't been looked at. I feel your pain. #4066645. Honestly the only thing that will make WOTC invest in proper customer support would be trying to get traction about this in gaming press. Maybe.
I have only seen one YouTuber actually mention this mess. You are right dnd beyond customer support needs called out by gaming press.
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I preordered the digital + physical 3 book bundle on the 15th of September. I used my Apple Credit card. After ordering I immediately looked at my Apple wallet and it showed a pending hold of $197.09 (179.99 + 9.5% TN tax). That was all correct so I went to bed thinking all was good. When I woke up Sep. 16 I had 2 emails, one said payment processing failed and the other said my PHB had been cancelled. So I went to Apple Wallet again and looked. This time the $197.09 hold had disappeared and I showed a Charge from WotC for $73.86 had gone through and a charge of $41.07 pending. The $73.86 I figured out is the 3 digital books minus discounts plus tax. The $41.07 should be the PHB minus discounts plus tax. So I understood where the numbers in Apple Wallet are coming from it was time to go to DND Beyond and see what my order history looked like. When I look at Order History I see that all 3 digital licenses are showing delivered, I also see the DM Guide and Monster Manual are pending, then I see that my PHB has been cancelled. Why?!?! The card has plenty of buying power and the funds for the Digital products went through, the card doesn’t expire until 2029, and the billing address is correct. Apple Wallet is showing the $41.07 is still pending but DND Beyond is showing canceled. I have put in a ticket but have not received a response yet. I do not want to order again because I want the bundle discount and I would have to pay shipping. Oh another thing I checked under the “licenses” section and it looks like all the preorder bonuses are there.
My help ticket was dated 16 days ago and still no response other than automated emails that don't come close to offering a resolution.
My help ticket is a month old and still hasn't been looked at. I feel your pain. #4066645. Honestly the only thing that will make WOTC invest in proper customer support would be trying to get traction about this in gaming press. Maybe.
I have only seen one YouTuber actually mention this mess. You are right dnd beyond customer support needs called out by gaming press.