I bought locathah race and it told me error, so I tried again and it said "error, already purchased". Went to my purchased section and it wasn't there, and it deducted money from me and I can access it. It's a small thing but I want fish people or my money back.
Yeah that's all enabled, and I made my purchase through the app. I had purchased the monsters of the multiverse book just minutes before and have access to all the content there but when I made my purchase of the locathah package I must have had a small service error and the purchase may have been incomplete or something and when I tried it a second time it told me I already purchased it but when I go to it in the store it still has the price thing on it but it doesn't appear in my owned section.
Purchases through the app can take longer to go through, and the DDB team has no control over any delays on the app store's end. It's possible the app store took exception to two quick back to back purchases, especially given the difference in price between them. You'd have to go to the app store's support center.
Got the same problem with my Purchase. I bought the players Handbook, i paid, but i dont own it. I tested if i buy another book (xanathars) and it worked in like 5 seconds. So now i have xanathars and tashas but not the players handbook. But i dont know why i cant get it. And even if i go on purchase again, Playstore just tells me that i have it but i actually dont so...(all in app tho)
The app is screwy like that. In future I recommend making all purchases directly from the website. If you don’t have your PHB by tomorrow then I would submit a support ticket. They’ll have to straighten things out with your App Store for you.
I'm having the same issue and I have supported a help ticket in the past and they were not much help and I'm trying to get the 2014 PHB but is saying error and that its already purchased but I bought it on another account that got hacked and idk if that is wat is causing it but idk what to do
Goodafternoon,afterbuyingdigitalbooks:Player's book 2024andMaster's book2024. I receivedanemailabout the purchase,but I don'tseethemin my libraryonthisaccount. I can'tcreateasupportrequestbecause the technicalsupportwebsite won't load.Pleasetell me whereandhowcan I askforhelp?
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I bought locathah race and it told me error, so I tried again and it said "error, already purchased". Went to my purchased section and it wasn't there, and it deducted money from me and I can access it. It's a small thing but I want fish people or my money back.
Did you purchase via the website or the app?
Note that you'd need to enable Non-Core D&D Content in your character's HOME | Preferences for it to show up in the Character Builder.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)
Yeah that's all enabled, and I made my purchase through the app. I had purchased the monsters of the multiverse book just minutes before and have access to all the content there but when I made my purchase of the locathah package I must have had a small service error and the purchase may have been incomplete or something and when I tried it a second time it told me I already purchased it but when I go to it in the store it still has the price thing on it but it doesn't appear in my owned section.
Purchases through the app can take longer to go through, and the DDB team has no control over any delays on the app store's end. It's possible the app store took exception to two quick back to back purchases, especially given the difference in price between them. You'd have to go to the app store's support center.
Birgit | Shifter | Sorcerer | Dragonlords
Shayone | Hobgoblin | Sorcerer | Netherdeep
Got the same problem with my Purchase. I bought the players Handbook, i paid, but i dont own it. I tested if i buy another book (xanathars) and it worked in like 5 seconds. So now i have xanathars and tashas but not the players handbook. But i dont know why i cant get it. And even if i go on purchase again, Playstore just tells me that i have it but i actually dont so...(all in app tho)
The app is screwy like that. In future I recommend making all purchases directly from the website. If you don’t have your PHB by tomorrow then I would submit a support ticket. They’ll have to straighten things out with your App Store for you.
Creating Epic Boons on DDB
DDB Buyers' Guide
Hardcovers, DDB & You
Content Troubleshooting
Got resolved. Just send the support the problem + receipt and they'll help you without a problem
I'm having the same issue and I have supported a help ticket in the past and they were not much help and I'm trying to get the 2014 PHB but is saying error and that its already purchased but I bought it on another account that got hacked and idk if that is wat is causing it but idk what to do
Good afternoon, after buying digital books: Player's book 2024 and Master's book 2024. I received an email about the purchase, but I don't see them in my library on this account. I can't create a support request because the technical support website won't load. Please tell me where and how can I ask for help?