Well, I’m going to try here since they don’t respond to my emails. I’ve created three support cases, but none of them were answered, and I was never told why my account was closed. I have one idea: my former workplace paid for a one-year subscription, and I forgot to remove their card. Since I no longer work there, they naturally denied the payment for the next subscription. That’s the only reason I can think of for why my account was closed. But why don’t they respond to my support cases or emails? And why can’t I get my account reopened over such a small mistake? As soon as I get my account back with all my books, I’ll gladly pay for a new subscription with my own card, because I really used this account alot.
Sorry to hear you’re having trouble! This is one us here on the forums can’t really help with, though.
Customer support answers tickets in the order they’re received. The exact wait time can vary depending on how many tickets are ahead of yours. Submitting additional tickets won’t get you to the front any faster; it just slows things down for everyone after.
Additionally, tickets are answered during regular business hours in the US. If you submitted it during the weekend, the earliest you’d get a response is on Monday (assuming you were first in line).
No one in the forums can help you. Check your spam/junk folder, they may have responded. Failing that, go to your ticket and send a reply to your initial ticket
yes 4676594 They never sent me an email saying my account was scheduled to be deleted. I don’t know why they deleted it, and I’m furious that I lost seven books on that account. They won’t even answer me about why or how they just deleted it without telling me anything.
I just can't understand if someone who paid with a credit card has filed an objection because the card wasn't removed that that's enough to be able to delete my account and all my books.
without even sending me an email or anything
They responded to my support case after 25 days that it had been deleted and there was nothing they could do to get it back. Of course I wrote back to ask for an explanation, but this is now almost 25 days ago.
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Well, I’m going to try here since they don’t respond to my emails. I’ve created three support cases, but none of them were answered, and I was never told why my account was closed. I have one idea: my former workplace paid for a one-year subscription, and I forgot to remove their card. Since I no longer work there, they naturally denied the payment for the next subscription. That’s the only reason I can think of for why my account was closed. But why don’t they respond to my support cases or emails? And why can’t I get my account reopened over such a small mistake? As soon as I get my account back with all my books, I’ll gladly pay for a new subscription with my own card, because I really used this account alot.
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ModeratorSorry to hear you’re having trouble! This is one us here on the forums can’t really help with, though.
Customer support answers tickets in the order they’re received. The exact wait time can vary depending on how many tickets are ahead of yours. Submitting additional tickets won’t get you to the front any faster; it just slows things down for everyone after.
Additionally, tickets are answered during regular business hours in the US. If you submitted it during the weekend, the earliest you’d get a response is on Monday (assuming you were first in line).
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd
but in this case they didn't respond in over 20 days :(
No one in the forums can help you. Check your spam/junk folder, they may have responded. Failing that, go to your ticket and send a reply to your initial ticket
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ModeratorDo you have a ticket number I can forward to the customer service team?
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd
yes 4676594 They never sent me an email saying my account was scheduled to be deleted. I don’t know why they deleted it, and I’m furious that I lost seven books on that account. They won’t even answer me about why or how they just deleted it without telling me anything.
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ModeratorThanks!
How do you know your account was deleted? What was your original username?
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd
it is UtomeDK
I just can't understand if someone who paid with a credit card has filed an objection because the card wasn't removed that that's enough to be able to delete my account and all my books.
without even sending me an email or anything
They responded to my support case after 25 days that it had been deleted and there was nothing they could do to get it back. Of course I wrote back to ask for an explanation, but this is now almost 25 days ago.