I am a relatively new player to D&D. D&D Beyond has been a great resource and I have really enjoyed using it both on my iPhone and on my desktop through my browser. However, I'm becoming frustrated with the site preventing me from buying any materials at all.
For over a year, when I have tried to purchase content from D&D Beyond, I have repeatedly encountered an error that says "There was a problem processing your payment. Please verify your payment information and try again." I have been trying to purchase sourcebooks, adventure books, and other content from D&D Beyond. Last year, I tried purchasing the new 2024 edition of the rules. When inputting my information, I have made absolutely certain that my credit card number is entered correctly, the expiration date is correct, and the CVV is correct. Over this year, I have tried multiple cards and multiple shipping addresses. I have always received the same error. For over a year.
Today, after getting fed up, I tried calling my bank and credit card. I was told that all the transaction attempts I have made have been legitimate, but they are being reversed by the merchant site. The error they cited is "R-EC."
When reviewing these forums, I found this Customer Support thread that suggests I need to put in a Customer Support ticket. So I have followed that link. Under the question that says "What would you like to contact us about?" there is a dropdown. In the dropdown, I selected "D&D Beyond Help." and now...
nothing. After selecting that item from the dropdown menu, nothing has happened. The page has not changed. No button has appeared. There seems to be no way to advance.
I would really appreciate a resolution. Why can I not buy any materials from D&D Beyond? It has been since before the 2024 rules were published that I have received this error. Should I just stick to obtaining the rule materials and adventure books other ways?
I am not willing to try workarounds. I know that could be a controversial or stubborn opinion. But I am not willing to find a workaround solution to buying my content. I am attempting the essential purchasing user flow. "Add to cart," "Go to Cart," "Checkout," "Input payment details," "Purchase." This is the standard flow that should allow me to buy my content, and it is not working. Why is this website reversing my transactions? I want to just buy the materials like normal.
I have been having the same issue. It is still not fixed today. The same thing is happening with multiple cards, multiple addresses, matched and not matched addresses between the shipping and billing address (which should be irrelevant because I am ordering digital book copies), and always it goes through to the bank account as a purchase, then is instantly refunded. I am going to try and contact support, and if I can get a fix, I will post it here. I guess just to update this post and say this is still an issue, and has been an issue for me over multiple different days.
I thought I'd reply and tell you how I was able to resolve this but I think it is going to be wildly different depending on your country, bank details etc. I was having the same issues as you all day yesterday, I spent countless times trying to enter my card details, checking my address details only for DnDbeyond to bounce back with an error 'There was a problem processing your payment. Please verify your payment information and try again'. I sent an email to customer service and they replied fairly quickly. They said I need to make sure all my details were right.
Like you all, I was dubious as to why I need to have my address details accurate if I'm just ordering an online version but eventually, I logged onto my bank account, copied the exact wording of my address then pasted this into DnDbeyond in my details there. That fixed it and allowed me to get my PDF's. It seems the problem for me, was in the auto-generate section of the address box. I typed in my address, it found my address but there was small variations in the way it listed it.
For me, it was the fact I live in an apartment. My bank had it as U1, while DnDbeyond would auto-refresh it to Unit 1. I hope this helps some people. Best of luck to everyone!
I'm in this same situation and having absolutely no luck. This is kind of ridiculous. I've never seen a storefront be so picky. Do I just reach out to support?
I've tried rearranging my address in every conceivable way and none of them work. I checked how my bank had it and tried exactly that and other variations. I've never had this kind of issue on another site.
Hello,
I am a relatively new player to D&D. D&D Beyond has been a great resource and I have really enjoyed using it both on my iPhone and on my desktop through my browser. However, I'm becoming frustrated with the site preventing me from buying any materials at all.
For over a year, when I have tried to purchase content from D&D Beyond, I have repeatedly encountered an error that says "There was a problem processing your payment. Please verify your payment information and try again." I have been trying to purchase sourcebooks, adventure books, and other content from D&D Beyond. Last year, I tried purchasing the new 2024 edition of the rules. When inputting my information, I have made absolutely certain that my credit card number is entered correctly, the expiration date is correct, and the CVV is correct. Over this year, I have tried multiple cards and multiple shipping addresses. I have always received the same error. For over a year.
Today, after getting fed up, I tried calling my bank and credit card. I was told that all the transaction attempts I have made have been legitimate, but they are being reversed by the merchant site. The error they cited is "R-EC."
When reviewing these forums, I found this Customer Support thread that suggests I need to put in a Customer Support ticket. So I have followed that link. Under the question that says "What would you like to contact us about?" there is a dropdown. In the dropdown, I selected "D&D Beyond Help." and now...
nothing. After selecting that item from the dropdown menu, nothing has happened. The page has not changed. No button has appeared. There seems to be no way to advance.
I would really appreciate a resolution. Why can I not buy any materials from D&D Beyond? It has been since before the 2024 rules were published that I have received this error. Should I just stick to obtaining the rule materials and adventure books other ways?
I am not willing to try workarounds. I know that could be a controversial or stubborn opinion. But I am not willing to find a workaround solution to buying my content. I am attempting the essential purchasing user flow. "Add to cart," "Go to Cart," "Checkout," "Input payment details," "Purchase." This is the standard flow that should allow me to buy my content, and it is not working. Why is this website reversing my transactions? I want to just buy the materials like normal.
It's supposedely linked to a missmatch between the address you ve entered for the order and your address registered in your bank ...
Yet, I m not able to have a successfull payement even with both address exactly equal ... I suspect I bad char conversion on DnD beyond side...
I have been having the same issue. It is still not fixed today. The same thing is happening with multiple cards, multiple addresses, matched and not matched addresses between the shipping and billing address (which should be irrelevant because I am ordering digital book copies), and always it goes through to the bank account as a purchase, then is instantly refunded. I am going to try and contact support, and if I can get a fix, I will post it here. I guess just to update this post and say this is still an issue, and has been an issue for me over multiple different days.
Hey everyone!
I thought I'd reply and tell you how I was able to resolve this but I think it is going to be wildly different depending on your country, bank details etc.
I was having the same issues as you all day yesterday, I spent countless times trying to enter my card details, checking my address details only for DnDbeyond to bounce back with an error 'There was a problem processing your payment. Please verify your payment information and try again'. I sent an email to customer service and they replied fairly quickly. They said I need to make sure all my details were right.
Like you all, I was dubious as to why I need to have my address details accurate if I'm just ordering an online version but eventually, I logged onto my bank account, copied the exact wording of my address then pasted this into DnDbeyond in my details there. That fixed it and allowed me to get my PDF's.
It seems the problem for me, was in the auto-generate section of the address box. I typed in my address, it found my address but there was small variations in the way it listed it.
For me, it was the fact I live in an apartment. My bank had it as U1, while DnDbeyond would auto-refresh it to Unit 1.
I hope this helps some people. Best of luck to everyone!
I'm in this same situation and having absolutely no luck. This is kind of ridiculous. I've never seen a storefront be so picky. Do I just reach out to support?
I've tried rearranging my address in every conceivable way and none of them work. I checked how my bank had it and tried exactly that and other variations. I've never had this kind of issue on another site.
I'm in the same boat and it's so frustrating! Has anyone been able to find a solution?
I ended up using my phone app that let me pay through Google Pay and that worked. Still kind of a rediculous work around.