I am posting here because I paid for three digital books on D&D Beyond, but they were never added to my account.
The books are:
Player’s Handbook 2024
Lorwyn
Heroes of Faerûn
The payment was fully processed, and the money was taken from my credit card. I also received a confirmation SMS from my bank on my Moroccan phone number confirming the payment to Wizards of the Coast LLC, so there is no doubt that the transaction went through successfully.
However, I still do not have access to any of the books I paid for.
This is extremely frustrating. The payment was accepted, the money was taken, and yet the products were not delivered. That is not acceptable.
If a moderator or support representative sees this thread, I would appreciate urgent help in resolving the issue as soon as possible.
Hello,
I am posting here because I paid for three digital books on D&D Beyond, but they were never added to my account.
The books are:
Player’s Handbook 2024
Lorwyn
Heroes of Faerûn
The payment was fully processed, and the money was taken from my credit card. I also received a confirmation SMS from my bank on my Moroccan phone number confirming the payment to Wizards of the Coast LLC, so there is no doubt that the transaction went through successfully.
However, I still do not have access to any of the books I paid for.
This is extremely frustrating. The payment was accepted, the money was taken, and yet the products were not delivered. That is not acceptable.
If a moderator or support representative sees this thread, I would appreciate urgent help in resolving the issue as soon as possible.
Thank you.
Do this website even have a support... this isnt serious really.....