Is there a problem ? My master subscription is not working!

I thought that I had a renewal of subscription issue , but says that I already have it .. my players can't access to the content I share 😭 

Quote from R_Otero >>

I thought that I had a renewal of subscription issue , but says that I already have it .. my players can't access to the content I share 😭 

 
Check Master tier sub is active and billed properly under https://www.dndbeyond.com/store/subscriptions/manage

Ensure you're still within the sharing limit of 5 campaigns.

Go to the campaign and turn off content sharing, wait 20 seconds, then turn it back on.

You and everyone in the campaign should check entitlements are in sync by going to https://www.dndbeyond.com/account/licenses

Players need to ensure the characters are being made/edited in the campaign.

I have a Master Tier Subscription that is not working.  I provided the proof of purchase, checked to make sure was synced.  It shows I am synced and don't see any option to re-sync.  Subscription management page shows Active until September 2027, but every page where I would actually use the subscription says I have no subscription.  Have tried repeatedly to contact support but other than one response where they said they manually reset (didnt work) I have had no Response from Customer Support.  Frustrated is an understatement.