I'm having trouble accessing my D&D Beyond character on my laptop.
I originally created my character using the D&D Beyond iPhone app, and I can still access and play the character on my phone.
However, when I sign into D&D Beyond through a web browser, it takes me to a different account.
Here are the details:
iPhone app username: j4n72yj7mp
Website username: dzjyv9yd2n
Character name: Thud Hugginstone
Character: Level 1 Goliath Barbarian
Campaign: Rise of Tiamat
My Apple sign-in appears to be linked to the website account, but my character is only showing in the iPhone app.
I'm currently playing this character in an active campaign, so I don't want to lose the character, its progress, or its campaign membership.
I've already exported a PDF backup of my character sheet.
Could you please help me identify the correct account and access my existing character on my laptop without deleting, unlinking, or changing anything that could affect my character?
Try this to confirm which sign-in account you used in the app:
Open the app.
Go to Characters.
Click the three dots on the right beside any character.
Click Edit Character.
Click your avatar in the top right corner.
Click Account Settings.
You can open the same page on your laptop to compare. If they're truly using the same login method and account, then you'll need to contact customer support for assistance.
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Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd
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I'm having trouble accessing my D&D Beyond character on my laptop.
I originally created my character using the D&D Beyond iPhone app, and I can still access and play the character on my phone.
However, when I sign into D&D Beyond through a web browser, it takes me to a different account.
Here are the details:
iPhone app username: j4n72yj7mp
Website username: dzjyv9yd2n
Character name: Thud Hugginstone
Character: Level 1 Goliath Barbarian
Campaign: Rise of Tiamat
My Apple sign-in appears to be linked to the website account, but my character is only showing in the iPhone app.
I'm currently playing this character in an active campaign, so I don't want to lose the character, its progress, or its campaign membership.
I've already exported a PDF backup of my character sheet.
Could you please help me identify the correct account and access my existing character on my laptop without deleting, unlinking, or changing anything that could affect my character?
Thank you for your help!
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ModeratorTry this to confirm which sign-in account you used in the app:
You can open the same page on your laptop to compare. If they're truly using the same login method and account, then you'll need to contact customer support for assistance.
Need help with D&D Beyond? Come ask in the official D&D server on Discord: https://discord.gg/dnd