Quickbuilder - Rule Sets Locked (Help)

Hello, I am not sure if anyone else is experiencing this problem but as of today and after having an account for a week or so, many of the rule sets even though checked just do not appear for Species, Class, etc

For example I only have Genasi when selecting 5e and not even the option for a Human lineage.

I've tried making a separate account, enabling and disabling all rule sets, nothing is working and I do not even have access to the 2014 Basic Rules.

Any help would be appreciated!

Edit: So it is just the elemental evil players companion for species and NOTHING else

Check your entitlements, though I don't think I've ever seen anybody with them that broken. (I'd think it might be that you'd turned everything off in the character builder, but you said you checked that.)

If that doesn't work, you need to contact support

So in my entitlements it says that all my data is in sync but I still don't have access to any of the roles that come with the free rules like the basic rules, the weirdest part is I used to be able to have access like a week ago. 

These are the only ones I have and don't see an option to add more