2. My current subscription can't be prolonged (my card is expired) and I don't want it to be. However, there is no button to cancel this subscription, and it tires to bill me every day.
Just a bit of assistance to anybody who isn’t sure, I was hold by support that if your subscription is PastDue, then they will attempt to charge you after five days in order to make up for the lack of payment that caused it. The reason you can’t cancel it while it’s PastDue is because at that point, you technically owe them the payment, so you can’t just “Nope” out of it without paying
If anyone continues to face issues with subscriptions or payments, please reach out to our Support team. They will be most able to assist with these issues, and can do so securely as well.
Thank you!
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HI, I have a couple of problems.
1. https://www.dndbeyond.com/subscriptions - this page is available, but I have no idea how to find it via menu (I've discovered it via Google).
2. My current subscription can't be prolonged (my card is expired) and I don't want it to be. However, there is no button to cancel this subscription, and it tires to bill me every day.
https://www.dndbeyond.com/account/marketplace
You should be able to cancel the subscription there.
There is ne cancel. they want us to pay forever. please help. I am trying to cancel mine and already went there. There is no option!!!
Just a bit of assistance to anybody who isn’t sure, I was hold by support that if your subscription is PastDue, then they will attempt to charge you after five days in order to make up for the lack of payment that caused it. The reason you can’t cancel it while it’s PastDue is because at that point, you technically owe them the payment, so you can’t just “Nope” out of it without paying
If anyone continues to face issues with subscriptions or payments, please reach out to our Support team. They will be most able to assist with these issues, and can do so securely as well.
Thank you!