I purchased the Candlekeep source book a while ago, and it's fine in the web browser. But after the Player and D&DB app merged recently, I no longer see it. I see all other source books and manuals I own just fine, only Candlekeep is missing. I have tried logging out and in on the iPad again, and I have also clicked on "restore purchases", nothing makes a difference.
Will do, thanks for the help. I was hoping this was a problem across the board for everyone after the App merge and this particular Source Book, but maybe it's just me :).
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I purchased the Candlekeep source book a while ago, and it's fine in the web browser. But after the Player and D&DB app merged recently, I no longer see it. I see all other source books and manuals I own just fine, only Candlekeep is missing. I have tried logging out and in on the iPad again, and I have also clicked on "restore purchases", nothing makes a difference.
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ModeratorCan you make sure that your entitlements are sync'd here: https://www.dndbeyond.com/account/marketplace
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord.
The Candlekeep purchase shows up on that page:
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ModeratorWell if the entitlements are sync'd properly then you will probably need to talk with customer service about it:https://dndbeyond.zendesk.com/hc/en-us/requests/new?ticket_form_id=602788
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord.
Will do, thanks for the help. I was hoping this was a problem across the board for everyone after the App merge and this particular Source Book, but maybe it's just me :).