He recently had to reformat his computer and when he tried to log in on Twitch to log into DDB he's found all of his stuff is gone, he didn't deactivate his account so he shouldn't have lost his stuff.
All his payment options are gone and it's like he's on a brand new account He does not have any other Twitch account or anything like that.
I'm currently posting for a friend.
He recently had to reformat his computer and when he tried to log in on Twitch to log into DDB he's found all of his stuff is gone, he didn't deactivate his account so he shouldn't have lost his stuff.
All his payment options are gone and it's like he's on a brand new account
He does not have any other Twitch account or anything like that.
Have your friend contact support: https://dndbeyond.zendesk.com/hc/en-us/requests/new?ticket_form_id=602788