Hello, I have an active master subscription. I also have all sourcebooks and adventures purchased (except Rick and Morty). I have been running my homebrew campaign since 7/21/19. Today I run into issue of content sharing, first of all it disabled itself. I only found out when one of my players told me they are missing stuff. I go and check my subscription is active, then go to campaign and find it disabled. I enable it, click save and it still stays disabled. I tried different browser, same issue. I tried clearing cashe, cookies and data and it still persists. Logging out and back in, didn't help.
Hello DeathByKnowledge. I'm sorry to hear about your new issues with Content Sharing, this sounds like a very strange issue indeed. Are you sharing content in any other campaigns at this time, or just the one?
I might first recommend logging out, clearing your cache, and logging back in.
I shared content in a one shot campaign I ran last week. When the issue occured, I deleted that new one shot campaign. Followed by clearing cashe, cookies and relogged.
I just tried creating new campaign and I can share content there. What I realized the share content button is missing completely In a campaign that I'm having issue with.
Thank you. Please open a ticket with our Support team. They should be able to further assist you with the problem you are encountering with your subscription features.
Hello, I have an active master subscription. I also have all sourcebooks and adventures purchased (except Rick and Morty). I have been running my homebrew campaign since 7/21/19. Today I run into issue of content sharing, first of all it disabled itself. I only found out when one of my players told me they are missing stuff. I go and check my subscription is active, then go to campaign and find it disabled. I enable it, click save and it still stays disabled. I tried different browser, same issue. I tried clearing cashe, cookies and data and it still persists. Logging out and back in, didn't help.
Please help...
Hello DeathByKnowledge. I'm sorry to hear about your new issues with Content Sharing, this sounds like a very strange issue indeed. Are you sharing content in any other campaigns at this time, or just the one?
I might first recommend logging out, clearing your cache, and logging back in.
I shared content in a one shot campaign I ran last week. When the issue occured, I deleted that new one shot campaign. Followed by clearing cashe, cookies and relogged.
I just tried creating new campaign and I can share content there. What I realized the share content button is missing completely In a campaign that I'm having issue with.
Problem campaign missing button:
https://imgur.com/a/C883DeU
Here is test campaign with button present:
https://imgur.com/a/eMIQrcS
Thank you! When you visit this page, do you see any other campaigns that show "Content Sharing Enabled by DeathByKnowledge"? How many?
Just the test one has content sharing.
Thank you. Please open a ticket with our Support team. They should be able to further assist you with the problem you are encountering with your subscription features.
As a temporary solution. I am redirecting my players to a new campaign, how many campaigns at the same time does my master subscription support?
You can have up to 3 campaigns with up to 12 players each with sharing active at one time. :)