Our DM purchased all the books online earlier this year. He's started a Chult campaign and we've rolled up new characters for it; the characters are under his campaign link on D&DB.
However, when creating/editing character sheets online, none of us can see, let alone choose, the new backgrounds from Tomb of Annihilation or Swordcoast Adventurers Guide, even though they are part of the bundle the DM purchased and is sharing with us.
Can someone help us solve or understand this?
ETA: I double checked and content sharing HAS been enabled on the campaign page. So that's not the issue.
Can you have the user who has activated sharing turn it off, and then back on again? Sometimes this can clear caching issues.
Please let me know if that makes any difference.
Additionally, just to 100% clarify: For the characters you and your party are creating, are you creating these characters inside of the campaign in question?
Character creation: well, no, my character was not originally created in the campaign but moved into it. However, I created a new character from scratch within the campaign to test it and...those backgrounds were still not options.
Character creation: well, no, my character was not originally created in the campaign but moved into it. However, I created a new character from scratch within the campaign to test it and...those backgrounds were still not options.
Thanks for the clarification! As long as you are creating/editing a character inside of the campaign with sharing, you should definitely have access to options that other players purchased while content sharing is turned on.
Please update when your DM has had a chance to try to the off-and-on-again approach, though hopefully that will do the trick. :)
I don't know if he's done that yet, but I went ahead and cleared my cache, and started a new character from scratch from within the campaign. The SCAG backgrounds are now visible but the TOA ones are not.
OK, we've tried both options. SCAG backgrounds are now visible. The DM, who has purchased TOA, turned content sharing off and then back on. I then created a new character within the campaign but still could not see anthropologist or archaeologist as choices.
Weirdly, I'm in another campaign with a DM who won the bundle last year (which included everything published prior to Dragon Heist) and I DO see those backgrounds as options within the character creator there.
He's also contacting the site to see if it can be resolved. He definitely purchased it (he can access the actual content of the adventure through the site).
ETA: I checked in the second DM's campaign - the one who won all the books as a bundle - and those two items are visible. So something's going on with my other DM's account.
Support will be able to give your DM a more exact answer, however I greatly suspect that the DM may have purchased the Compendium Content only. This is a cheaper option that allows you access to the online book, but does not grant any of the character sheet items, backgrounds, or creatures.
If this is the case, they can upgrade to the full version for a reduced cost (the amount they paid for the compendium will already accounted for) in the marketplace.
Our DM purchased all the books online earlier this year. He's started a Chult campaign and we've rolled up new characters for it; the characters are under his campaign link on D&DB.
However, when creating/editing character sheets online, none of us can see, let alone choose, the new backgrounds from Tomb of Annihilation or Swordcoast Adventurers Guide, even though they are part of the bundle the DM purchased and is sharing with us.
Can someone help us solve or understand this?
ETA: I double checked and content sharing HAS been enabled on the campaign page. So that's not the issue.
Hello Xukuri,
Can you have the user who has activated sharing turn it off, and then back on again? Sometimes this can clear caching issues.
Please let me know if that makes any difference.
Additionally, just to 100% clarify: For the characters you and your party are creating, are you creating these characters inside of the campaign in question?
Thank you!
I'll ask the DM to turn sharing off and on.
Character creation: well, no, my character was not originally created in the campaign but moved into it. However, I created a new character from scratch within the campaign to test it and...those backgrounds were still not options.
Thanks for the clarification! As long as you are creating/editing a character inside of the campaign with sharing, you should definitely have access to options that other players purchased while content sharing is turned on.
Please update when your DM has had a chance to try to the off-and-on-again approach, though hopefully that will do the trick. :)
I don't know if he's done that yet, but I went ahead and cleared my cache, and started a new character from scratch from within the campaign. The SCAG backgrounds are now visible but the TOA ones are not.
OK, we've tried both options. SCAG backgrounds are now visible. The DM, who has purchased TOA, turned content sharing off and then back on. I then created a new character within the campaign but still could not see anthropologist or archaeologist as choices.
Weirdly, I'm in another campaign with a DM who won the bundle last year (which included everything published prior to Dragon Heist) and I DO see those backgrounds as options within the character creator there.
Thank you for the update! Can you check something else for me?
On the character in the problem campaign (where you can't access the ToA backgrounds) can you access the item "Ghost Lantern", or "Scorpion Armor"?
Neither of those items are showing.
He's also contacting the site to see if it can be resolved. He definitely purchased it (he can access the actual content of the adventure through the site).
ETA: I checked in the second DM's campaign - the one who won all the books as a bundle - and those two items are visible. So something's going on with my other DM's account.
Thanks for checking those, Xukuri!
Support will be able to give your DM a more exact answer, however I greatly suspect that the DM may have purchased the Compendium Content only. This is a cheaper option that allows you access to the online book, but does not grant any of the character sheet items, backgrounds, or creatures.
If this is the case, they can upgrade to the full version for a reduced cost (the amount they paid for the compendium will already accounted for) in the marketplace.
I'll throw him the link to this thread, too. Thank you, Mellie, for your quick replies and support.