today i attempted to purchase the artificer subclasses, however after confirming it dropped the 'An error occurred while processing your transaction' message. so I attempted to purchase it again. and again 'An error occurred while processing your transaction' (i tried a couple more things like removing the items and putting fewer in, but that didnt work either.) so i went and checked on my credit card. which had enough money to make the purchase and was now 10,62 euros down. (7,50 and 3,12) some of the other tries the money was deposited back.
needless to say, this has been a bit annoying and i'd like some assistance.
today i attempted to purchase the artificer subclasses, however after confirming it dropped the 'An error occurred while processing your transaction' message. so I attempted to purchase it again. and again 'An error occurred while processing your transaction' (i tried a couple more things like removing the items and putting fewer in, but that didnt work either.) so i went and checked on my credit card. which had enough money to make the purchase and was now 10,62 euros down. (7,50 and 3,12) some of the other tries the money was deposited back.
needless to say, this has been a bit annoying and i'd like some assistance.
I am having the same issue but it isn't taking any money out of my account. I do have bank statements in there from DnD Beyond but for 0 dollars.
Ok mine went through and got the content I intended to purchase. It was Just weird that I got the beholder error.
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InsiderSorry to hear you were having that purchase issue! Please let our Customer Support know, as that is the safest and most secure way to access your transaction information and help fix things: https://dndbeyond.zendesk.com/hc/en-us/requests/new?ticket_form_id=602788
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