Is there an error accepting payments? I had no issues on 1/18 purchasing content with a prepaid debit card (VISA one vanilla) I got as a gift. I tried to use two different gift cards I bought today (one vanilla and prepaidgiftbalance) and according to prepaidgiftbalance customer support the dndbeyond merchant Fandom is showing up on their end as risky/fraudulent causing them to decline payments. I got the slip indicating the cards are activated and when I called and confirmed my info the dollar amount on my card was confirmed as well as my address being registered to the active cards. I was trying to buy more content in case I need to re-roll. I haven't played in 10 years and DM says... after level 10 tomb of annihilation!
Thanks for the input. I didn't think about it before but there could be a processing time of a few business days for both approved and declined payments.
Hello! Thank you for your report. Please reach out to our Support team with the information you've provided here, they are best equipped to assist with issues regarding purchases and payments.
Is there an error accepting payments? I had no issues on 1/18 purchasing content with a prepaid debit card (VISA one vanilla) I got as a gift. I tried to use two different gift cards I bought today (one vanilla and prepaidgiftbalance) and according to prepaidgiftbalance customer support the dndbeyond merchant Fandom is showing up on their end as risky/fraudulent causing them to decline payments. I got the slip indicating the cards are activated and when I called and confirmed my info the dollar amount on my card was confirmed as well as my address being registered to the active cards. I was trying to buy more content in case I need to re-roll. I haven't played in 10 years and DM says... after level 10 tomb of annihilation!
I wonder if this is because their billing business name changed (that is probably not what it is called) recently.
Thanks for the input. I didn't think about it before but there could be a processing time of a few business days for both approved and declined payments.
Hello! Thank you for your report. Please reach out to our Support team with the information you've provided here, they are best equipped to assist with issues regarding purchases and payments.
I reached out to support yesterday and I'm waiting on a response.