I have tried to purchase the source book bundle a few times now but each time I got a gateway error. I have tried removing it from my cart and adding it again, refreshing the page, closing my internet. Nothing has worked. Please help.
Would you be able to confirm whether you're using a VPN or not? Additionally, does the error message occur when you go to checkout or at another step in the process?
If you are getting the error "Gate Rejected: AVS", the payment processor was unable to verify your card's billing address with your bank. Please double check your information and try again or reach out to your bank directly to confirm your billing address.
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I have tried to purchase the source book bundle a few times now but each time I got a gateway error. I have tried removing it from my cart and adding it again, refreshing the page, closing my internet. Nothing has worked. Please help.
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D&D Beyond StaffHey there!
Would you be able to confirm whether you're using a VPN or not? Additionally, does the error message occur when you go to checkout or at another step in the process?
I'm not using a VPN and the error occurs when I go to checkout.
The message is Error: Gateway rejected
I also tried using a different device, still no luck.
Did the process give you a reason code associated with the Gateway Rejected?
Example:
Reason=AVS
If you are getting the error "Gate Rejected: AVS", the payment processor was unable to verify your card's billing address with your bank. Please double check your information and try again or reach out to your bank directly to confirm your billing address.