After a gaming session that started on 5/9/20 and ended in the early hours of 5/10/20, I went to level up my 6th level Bard only to have the spell list disappear at first. I went to fix that and couldn't get back on my character. The character and my campaign I am a part of vanished. Neither of them exist on my side any longer. I tried logging out and logging back in several times to no avail. I also tried to clear my browser cache to see if that would pull the character up from the saved info from last weeks game, nothing. I am not sure what happened other than when I attempted to get my character or my campaign info I was first given a 403 error then followed by a 404 error on refreshing the site. After fighting with this for about an hour I logged out one last time and then attempted to log back in only to have my profile disappear. I logged out and back in and the profile came back but the character and campaign are still missing. I am not sure what to do at this point and am hoping someone can point me in the right direction.
Hello BonitaBrujah, I am very sorry to hear about this issue, and I hope that it may have been able to resolve itself.
If it has not, however, please consider reaching out to ourSupport team with this information. If you remember the name of your 6th level Bard character, please include that in your message. This will help the team do their best to assist.
Thank you very much for your report.
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After a gaming session that started on 5/9/20 and ended in the early hours of 5/10/20, I went to level up my 6th level Bard only to have the spell list disappear at first. I went to fix that and couldn't get back on my character. The character and my campaign I am a part of vanished. Neither of them exist on my side any longer. I tried logging out and logging back in several times to no avail. I also tried to clear my browser cache to see if that would pull the character up from the saved info from last weeks game, nothing. I am not sure what happened other than when I attempted to get my character or my campaign info I was first given a 403 error then followed by a 404 error on refreshing the site. After fighting with this for about an hour I logged out one last time and then attempted to log back in only to have my profile disappear. I logged out and back in and the profile came back but the character and campaign are still missing. I am not sure what to do at this point and am hoping someone can point me in the right direction.
Hello BonitaBrujah, I am very sorry to hear about this issue, and I hope that it may have been able to resolve itself.
If it has not, however, please consider reaching out to our Support team with this information. If you remember the name of your 6th level Bard character, please include that in your message. This will help the team do their best to assist.
Thank you very much for your report.