I've looked around, and others have had the issue I've seen. I found an email for the support team and emailed them but aside from the automated responses I've not heard anything yet.
But I've started the process of digitizing my books and buying the material on this platform, so far I've bought the PHB, DMG, Monsters Manual, and those three are loading in the Character generator and encounter generator.
But I've also bought Volo's Guide, and Xanathars Guide and they aren' loading. I though maybe just give it time, it's been a week. Maybe I should subscribe (was planning to anyway) that didn't change it.
Checked the forums and found advise to email support, it's been two days and all I've gotten is the automated response. And I know lockdowns not helping me much with waiting cause I'm checking far too often. But im getting kinda anxious. Even just a "Thanks, we are looking into it give us x amount of time" would be great.
Is there a better way to do this?
Thank you, for now I'll go back to waiting in Limbo.
I've looked around, and others have had the issue I've seen. I found an email for the support team and emailed them but aside from the automated responses I've not heard anything yet.
But I've started the process of digitizing my books and buying the material on this platform, so far I've bought the PHB, DMG, Monsters Manual, and those three are loading in the Character generator and encounter generator.
But I've also bought Volo's Guide, and Xanathars Guide and they aren' loading. I though maybe just give it time, it's been a week. Maybe I should subscribe (was planning to anyway) that didn't change it.
Checked the forums and found advise to email support, it's been two days and all I've gotten is the automated response. And I know lockdowns not helping me much with waiting cause I'm checking far too often. But im getting kinda anxious. Even just a "Thanks, we are looking into it give us x amount of time" would be great.
Is there a better way to do this?
Thank you, for now I'll go back to waiting in Limbo.
I prefer to be a player
Support doesn't work weekends, if they didn't get to it on Friday, it will wait till Monday (or later depending on backlog).
Have you tried logging out then back in? That often fixes licence issues.
Good to know. I did. Not try that, but I did find a button to allow me to resync. That did the trick.
I prefer to be a player