Can u try for me Microsoft Edge. I know u tried all options. This happened to me once, and it was resolved when I deleted it and created a re-encounter.
I'm having the same problem for a couple of weeks too. (I acutally posted a thread about it shortly after you did). I'll paste the post below. It might be a good idea to submit a support ticket about this too. If they see it's affecting more people, the fix may come sooner rather than later.
Is anyone having trouble creating/saving an encounter? I receive the message "Error Saving Encounter."
This is everything I've tried...
• Using multiple browsers and devices
• Clearing cache and cookies
• Private and incognito windows
• Verifying all characters in the campaign are finished and are at least level 1
• I created a new account and I was able to build an encounter there. So I'm certain it's an account issue.
• I opened a support ticket and DnDB agreed it's an account issue (see below). They don't know how long it's going to take to fix it. Nobody will contact me when it's fixed. And they referred me to a changelog page for updates. But I don't know what sort of wording I'm supposed to be looking for regarding the update.
I'm pasting the conversation below; please let me know if anybody has ideas or tips...
Thank you for providing that information. If none of the previously provided steps have made any difference and we are reporting available access on the new account from the same devices, I believe it is safe to assume this is a bug with the account. We appreciate you reporting this bug and we have escalated it to the appropriate teams to be investigated further. While I am unable to provide further updates at this time after reporting and escalating this issue, please keep an eye on our changelog here for updates and fixes to D&D Beyond from our Development team.
We appreciate your time and patience and hope you have a wonderful day.
Haven't heard anything since the last generic email response they sent:
Thank you for providing that information. We appreciate you reporting this bug and we have escalated it to the appropriate teams to be investigated further. While we are unable to provide further updates at this time, please keep an eye on our changelog here for updates and fixes to D&D Beyond.
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For several weeks now, I have been unable to create and save an encounter. Things I have tried:
Help!? Any ideas what is causing the issue? Never had issues before. Just stopped working all of a sudden.
Did u check another threads
https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/195186-encounter-builder-initiative#c2
and i can't see ur screenshot
Yes, I did check a number of other similar threads which is why I listed all the things I tried from those suggestions.
The thread you linked to was about initiative and not saving, so unrelated to my issue. Did you mean to link a different thread?
https://imgbb.com/jJTkMCP
Can u try for me Microsoft Edge. I know u tried all options. This happened to me once, and it was resolved when I deleted it and created a re-encounter.
I'm having the same problem for a couple of weeks too. (I acutally posted a thread about it shortly after you did). I'll paste the post below. It might be a good idea to submit a support ticket about this too. If they see it's affecting more people, the fix may come sooner rather than later.
Is anyone having trouble creating/saving an encounter? I receive the message "Error Saving Encounter."
This is everything I've tried...
• Using multiple browsers and devices
• Clearing cache and cookies
• Private and incognito windows
• Verifying all characters in the campaign are finished and are at least level 1
• I created a new account and I was able to build an encounter there. So I'm certain it's an account issue.
• I opened a support ticket and DnDB agreed it's an account issue (see below). They don't know how long it's going to take to fix it. Nobody will contact me when it's fixed. And they referred me to a changelog page for updates. But I don't know what sort of wording I'm supposed to be looking for regarding the update.
I'm pasting the conversation below; please let me know if anybody has ideas or tips...
Thank you for providing that information. If none of the previously provided steps have made any difference and we are reporting available access on the new account from the same devices, I believe it is safe to assume this is a bug with the account. We appreciate you reporting this bug and we have escalated it to the appropriate teams to be investigated further. While I am unable to provide further updates at this time after reporting and escalating this issue, please keep an eye on our changelog here for updates and fixes to D&D Beyond from our Development team.
We appreciate your time and patience and hope you have a wonderful day.
Customer Support Representative
D&D Beyond | Wizards of the Coast
Mabik, same error.
Thanks superscribe. I also was wondering if it was account specific. Glad that they responded to you.
Can you link where to submit a support ticket? I looked around to find where you could do that, but never could find it.
Sure, no problem: https://dndbeyond-support.wizards.com/hc/en-us/requests/new/
I’ll keep checking back. Let me know what they say.
Haven't heard anything since the last generic email response they sent: