I've seen multiple posts on Reddit where people are having difficulties with support on their preorders.
this is the text in the DnDBeyond store for US customers
As they are released, each physical book will be shipped to you and each digital book will be available in your D&D BEYOND account.
The "Rest of the world" store on [d.d.wizards.com](http://d.d.wizards.com) has this in the new bundle (which was not available when they first launched, in the support forums, it was stated to put all three books in the one order.
As they are released, each physical book will be shipped to you free of charge and each digital book will be available in your D&D Beyond account.
the EU store has this for the bundle (again not available when they were first taking pre-orders)
As they are released, each physical book will be shipped to you free of charge and each digital book will be available in your D&D Beyond account.
LaTiaJacquis, You confirmed that bundled purchases on the dnd.wizards.com stores WILL ship AS the books are released:
After realising that the books were not going to ship separately, I opened a ticket to get my order canceled so I could re-order them separately. I opened the ticket on the 27th of September and finally received a reply on the 31st of October. The reply simply stated that my order would be delivered in February and then closed the ticket. They even changed the ticket type from Canceling an Order to Tracking Issues. It's clear they did not read my request.
I've now reopened the ticket asking again to cancel the order, but at this rate it'll be February before the order is canceled...
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I've seen multiple posts on Reddit where people are having difficulties with support on their preorders.
this is the text in the DnDBeyond store for US customers
The "Rest of the world" store on [d.d.wizards.com](http://d.d.wizards.com) has this in the new bundle (which was not available when they first launched, in the support forums, it was stated to put all three books in the one order.
the EU store has this for the bundle (again not available when they were first taking pre-orders)
LaTiaJacquis, You confirmed that bundled purchases on the dnd.wizards.com stores WILL ship AS the books are released:
Are you able to shed any light on the issue of delays in shipping ? I know there was expected to be some delays, but have there been any updates ?
e.g. I have not received any notice of my PHB being delivered to Australia
I'm encountering this issue.
After realising that the books were not going to ship separately, I opened a ticket to get my order canceled so I could re-order them separately. I opened the ticket on the 27th of September and finally received a reply on the 31st of October. The reply simply stated that my order would be delivered in February and then closed the ticket. They even changed the ticket type from Canceling an Order to Tracking Issues. It's clear they did not read my request.
I've now reopened the ticket asking again to cancel the order, but at this rate it'll be February before the order is canceled...