Please advise if I need to move this to a different spot in the forums.
Today, 07-15-2025, i tried to purchase the new starter set bundle in the marketplace. I have used the same card, same name, same address, etc for multiple orders, even with the new marketplace without issue.
When I clicked to submit payment it rejected my card. I took a look over my information, and clicked it again. No dice. So I took the items out of my cart and went about my day thinking i would get around to it later this evening. Well, i got an alert on my card that there is a new $66.41 pending charge from WotC on my card. I reached out to customer support and they stated my card was rejected due to address issues and ccv issues.
If that's the case, how did my card get charged? Also, i looked in my marketplace (the new one), and do not see an order for the starter set bundle.
Anyone else have this issue?
P.S.: I am going back and forth with WotC support, but they most recently advised me to check with my bank why the charge was made from WotC. That part doesn't make sense to me.
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Hello,
Please advise if I need to move this to a different spot in the forums.
Today, 07-15-2025, i tried to purchase the new starter set bundle in the marketplace. I have used the same card, same name, same address, etc for multiple orders, even with the new marketplace without issue.
When I clicked to submit payment it rejected my card. I took a look over my information, and clicked it again. No dice. So I took the items out of my cart and went about my day thinking i would get around to it later this evening. Well, i got an alert on my card that there is a new $66.41 pending charge from WotC on my card. I reached out to customer support and they stated my card was rejected due to address issues and ccv issues.
If that's the case, how did my card get charged? Also, i looked in my marketplace (the new one), and do not see an order for the starter set bundle.
Anyone else have this issue?
P.S.: I am going back and forth with WotC support, but they most recently advised me to check with my bank why the charge was made from WotC. That part doesn't make sense to me.