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ModeratorIf anyone is being blocked from managing their subscriptions in any way; cancelling, renewing, or beginning a subscription, they should enter a customer service ticket here. However, please do not enter multiple tickets as this will delay you receiving a response.
Due to the volume of tickets that are currently being received, in no small part due to this on going issue, there may be some delay; tickets are addressed in the order they are received.
The team is aware of this issue and is working diligently to find a resolution as quickly as possible.
D&D Beyond moderator across forums, Discord, Twitch and YouTube. Always happy to help and willing to answer questions (or at least try). (he/him/his)
How I'm posting based on text formatting: Mod Hat On - Mod Hat Off
Site Rules & Guidelines - Homebrew Rules - Looking for Players and Groups Rules
Yep. Same to me. Wanted to get a friend into D&D and now I can't...
Same. Tried to renew my subscription and all I get is this:
Application error: a client-side exception has occurred (see the browser console for more information).
It's been going on for days now. Submitted ticket.
It's now May 15th and I STILL am having this same issue. Anytime I try to submit a ticket, it logs me out and then makes me log back in over and over again. So, I can't make a ticket. Any word on how this is coming along or any sort of solution?
Please refer to the pinned Subscription Issues Megathread.
Helpful rewriter of Japanese->English translation and delver into software codebases (she/e/they)