Same here, which is a shame, because I have invested a lot of money here and I don't know if there is a good alternative to dnd beyond regarding digital character sheets
Myth-Weavers has had digital character sheets forever. It lacks the bells and whistles of Beyond like linking to your book collection, but it does automate some things, and it's free.
OT: While I personally haven't used the piecemeal options I know several people who have (e.g. I have one friend who wasn't interested in anything from Spelljammer except the races.) I'm hoping that option stays in DDB going forward.
I have now filed a chargeback with my bank. I had hoped to be able to resolve this without involving third parties, but it's been made clear that WotC and DDB are not acting in good faith. The sheer amount of disinformation we've been provided speaks to that.
I am also going to be typing up a brief summary of everything that has transpired. I'll include some screengrabs from this forum - including a few astute comments that are not currently visible here - and will post it to social media. I have a nonzero number of contacts in TTRPG communities on social media, including at least a few journalists. (Such people are surely already aware of what's occurring here though, so I don't delude myself into being some sort of scoop-breaker, lol.) Also, thank you for the link, @Brinret!
UPDATE: Oof. My bank has just informed me that a chargeback can only be filed on a per-transaction basis, not a per-item basis if there were multiple items on the same transaction. (I did provide my bank with a copy of the invoice, showing that this item was one of three items I purchased on the same order, along with Planescape and Tal’Dorei—and I stressed to them that I am not unhappy with the other two.)
I’m told them that I’m desiring to chargeback $25.49, because that’s all I paid for this product—but because DDB and WotC won’t work with me, I’m being forced to charge back the entire transaction. That’s a chargeback of $94.97, all because DDB and WotC couldn’t be bothered to respond to queries in a timely manner.
UPDATE ON THIS:
My bank did whatever investigation they do on their end to verify the veracity of my claims, and have now credited the whole $94.97 back to my account. (Again, I do stress that I told them I only wished to dispute $25.49–and even provided them a copy of the invoice showing three books on one transaction with the individual price breakdown for each—but the bank said they could only process the chargeback on a per-transaction basis.)
I informed my bank that the reason for the chargeback was that the item in question is not usable to the extent that consumers had cause to reasonably expect; that the lack of support was not communicated until after many people had already paid; that I’d inquired multiple times regarding how to proceed with cancelling the order for just this one book (rather than needing to charge back the entire transaction), but my queries were not answered; and that others (not myself) had been provided with misinformation in responses received regarding this particular product.
It seems my bank’s investigations have concluded that all these statements were accurate, so they refunded the transaction. I still wish I hadn’t had to resort to such drastic steps, but I do feel a bit vindicated.
EDIT/CORRECTION: I just received a letter stating that the credit was a "provisional credit while...we continue our investigation." That is to say, the investigation has not concluded yet, just that it's apparently reached a point where they're confident enough in the veracity of my claims to issue a provisional credit.
I am now on my third day of not being able to access the promised early access content. Meanwhile we continue to have a timer counting down on the store to entice people to buy the digital + physical bundle in order to gain access to the early access content that WotC is fully aware they will not gain access to after their order due to this issue. I have opened my single support ticket as instructed two days ago and the only response I have received as an automated message thanking me for my patience. With no other resolution in sight I have submitted a complain to the Better Business Bureau about the non-delivery of the promised service and the continued false advertising about the ability to get early access by purchasing the physical + digital bundle.
If you would like to submit your own BBB complaint against WotC you can do so at THIS LINK
In the mean time I hope WotC corrects this issue and/or ceases advertising early access while not able to provide it.
Just in the interest of full and fair reporting of events, I got a "response" from the BBB today, stating that WotC had been served my complaint "on multiple occasions" and had not responded, and because WotC ignored it the BBB was closing the case on the grounds there was nothing they could do. They understandably cannot force a business to respond.
So, uh, yeah. The customer service here is absolutely in the shitter.
Two updates, I suppose. The first is an indication of an actual delivery date. The second, is after attempting a cancelation of the order. Apparently, a little over a month (from my order) they are still experiencing "very high volume of contacts" and well, it does in fact appear we as customers are being given the run around. I am officially not ordering any physical products from WotC ever again as I stated in the cancelation request.
Hello,
Thank you so much for your order of The Deck of Many Things Digital + Physical Bundle from the Dungeons & Dragons Store!
On October 27, we announced a delay in the shipment of The Deck of Many Things set due to the product not meeting our manufacturing standards. We're excited to announce that production on a new round of The Deck of Many Things sets has begun.
We expect to ship your order of The Deck of Many Things for a January 5 delivery date. This shipment will contain any additional products included in your order if you did not opt for split shipping at check-out. If production runs into any unexpected issues that cause further delays, we will provide additional updates as soon as possible.
If you have any unanswered questions or concerns, please feel free to contact Customer Support.
Thank you, Wizards of the Coast Email support is available 24 hours a day, 7 days a week here.
Greetings,
We are currently experiencing a very high volume of contacts at this time, therefore there will be a slight delay in getting a direct response to your question or concern (redacted). We do not consider this resolved and we are very much looking forward to helping you as soon as possible. Thank you very much for your patience and understanding!
Sincerely, Wizards of the Coast Customer Service Team
It appears the individual options are not working for this book, despite the site displaying that the backgrounds are available for purchase individually (on the right-hand side) when searching.
Extremely disappointed at not being able to purchase individual items. Guess I'll just have to homebrew everything after reading a friend's copy. I guess I'm saving money?
In the interest of full and fair reporting, I just wanted to note that as of today - nearly two months after the issue was first raised - I noticed that this book (along with Planescape and Tal'dorei) are no longer showing that I own them. ETA: I can confirm that the access was removed at some point between December 2 and now.
I am aware that this book was "released" to me in the middle of last month despite my saying I no longer wanted it - but I never read it, never downloaded it to the mobile app, and never used any of the character options in it.
I do wish I hadn't had to file a chargeback to get this accomplished, but at least it's sorted now. I'll rebuy Planescape and Tal'dorei at such time as I have need of them (since, as I stated, I never had any complaints regarding those that were severe enough that I'd've wanted to charge them back, and I only charged them back at all because they were purchased on the same transaction as BoMT and my bank was not able to process a chargeback on any basis other than a per-transaction basis). I may hold off on the repurchase until such time as DDB stops their false advertising, however; as just one example of ongoing false advertising, DDB is still advertising that individual purchase options are available for this book and others, despite those not being available (which is more than simply annoying, but in fact is potentially illegal). This issue was officially acknowledged as having been "flagged with the team" weeks ago, but has not yet been corrected. It would seem as simple as changing a bit of text (as there aren't any tooltips, links, or other "mechanical" bits within the text), so presumably would require 30 seconds or less to change - which suggests the decision to not change it may be a conscious one (ie. that it is not merely an error).
received the physical book and found the internal reference book cover damaged like it was bitten lol, all other packaging is fine so happened while at the package facility, nothing was affected but would love to hear if everyone got damaged books after all this time.?
There are a number of Supernatural Gifts presented throughout The Book of Many Things. These charms and blessings are not supported on the character sheet
It's been ten years guys. Seriously. The D&D Beyond team was getting ready to roll this out when you bought them. It's been dead air since.
If they'd take a financial quarter off to fix Beyond instead of gambling on the gambling-filled wannabe casino VTT that I'm convinced Beyond will be forcibly merged with, we'd not be in this situation. If IAmSposta can fix these things, then the IT people EASILY can.
You can for sure blame greedy executives and shareholders for this. Not the Beyond moderators, or the IT people themselves.
CAAApitalism, TTRPG version.
Rollback Post to RevisionRollBack
DM, player & homebrewer(Current homebrew project is an unofficial conversion of SBURB/SGRUB from Homestuck into DND 5e)
Once made Maxwell's Silver Hammer come down upon Strahd's head to make sure he was dead.
Always study & sharpen philosophical razors. They save a lot of trouble.
I agree. I literally just posted this to Twitter. Ironically, I originally wrote it as part of a discussion that centered around...um, a current controversy regarding a different arm of WotC, but I feel it's weirdly relevant here too:
Like NFTs, etc. I should add. The whole tech sector seems built on chasing these fads, making tons of money for a few people very quickly, then having the whole concept go bust in a year or three. It’s ludicrous.
Has there been any further word on the availability of individual purchases?
I'm specifically asking because as of this moment users are still actively being presented with textual “advertisements” which read:
”
The Book of Many Things
This feat is part of the The Book of Many Things digital content pack. You can purchase this individual feat, all feats within this content, or save even more by purchasing the entire content pack.
Once a feat is purchased, you can view the details of the feat, and add it to your characters.
”
Like so much we users have been told lately by DDB and WotC, this information is blatantly untrue. Several weeks ago in another thread, it was stated that this wording was a text error and that it had been raised to the team for correction—so we have official confirmation that the team is aware of the falsehoods being conveyed, and have been for quite a while. These falsehoods have not been corrected, however, which strongly implies the deception is deliberate and not merely an error as has been claimed.
I'm unsure if this is an error, but why don't we have an appendix displaying the art for all the new 66 cards on DDB? When the physical release gets it. It would be highly beneficial for online play.
Apologies if this is in antoher thread but Warrior's Passkey from the Book of Many Things is giving me +1 on all weapons, not just the longsword itself.
The background features from this book don't function properly when applied to the custom background in dnd beyond. It'll say "you get your choice between the Alert, Tough, and Skilled feats", but then it doesn't actually give you a menu to select on of those feats.
So I bought the monster manual along with two other books about 30 minutes ago, both other books downloaded without problem but for some reason the monster manual did not download right away and now it just says purchase, when I click on purchase again it tells me that I already own the book and I can repurchase it for free and after that I go to download it and it instantly tells me to retry download and every tine on click it it goes right back to retry download. anyone got suggestions
Myth-Weavers has had digital character sheets forever. It lacks the bells and whistles of Beyond like linking to your book collection, but it does automate some things, and it's free.
OT: While I personally haven't used the piecemeal options I know several people who have (e.g. I have one friend who wasn't interested in anything from Spelljammer except the races.) I'm hoping that option stays in DDB going forward.
UPDATE ON THIS:
My bank did whatever investigation they do on their end to verify the veracity of my claims, and have now credited the whole $94.97 back to my account. (Again, I do stress that I told them I only wished to dispute $25.49–and even provided them a copy of the invoice showing three books on one transaction with the individual price breakdown for each—but the bank said they could only process the chargeback on a per-transaction basis.)
I informed my bank that the reason for the chargeback was that the item in question is not usable to the extent that consumers had cause to reasonably expect; that the lack of support was not communicated until after many people had already paid; that I’d inquired multiple times regarding how to proceed with cancelling the order for just this one book (rather than needing to charge back the entire transaction), but my queries were not answered; and that others (not myself) had been provided with misinformation in responses received regarding this particular product.
It seems my bank’s investigations have concluded that all these statements were accurate, so they refunded the transaction. I still wish I hadn’t had to resort to such drastic steps, but I do feel a bit vindicated.
EDIT/CORRECTION: I just received a letter stating that the credit was a "provisional credit while...we continue our investigation." That is to say, the investigation has not concluded yet, just that it's apparently reached a point where they're confident enough in the veracity of my claims to issue a provisional credit.
Just in the interest of full and fair reporting of events, I got a "response" from the BBB today, stating that WotC had been served my complaint "on multiple occasions" and had not responded, and because WotC ignored it the BBB was closing the case on the grounds there was nothing they could do. They understandably cannot force a business to respond.
So, uh, yeah. The customer service here is absolutely in the shitter.
Two updates, I suppose. The first is an indication of an actual delivery date. The second, is after attempting a cancelation of the order. Apparently, a little over a month (from my order) they are still experiencing "very high volume of contacts" and well, it does in fact appear we as customers are being given the run around. I am officially not ordering any physical products from WotC ever again as I stated in the cancelation request.
Hello,
Thank you so much for your order of The Deck of Many Things Digital + Physical Bundle from the Dungeons & Dragons Store!
On October 27, we announced a delay in the shipment of The Deck of Many Things set due to the product not meeting our manufacturing standards. We're excited to announce that production on a new round of The Deck of Many Things sets has begun.
We expect to ship your order of The Deck of Many Things for a January 5 delivery date. This shipment will contain any additional products included in your order if you did not opt for split shipping at check-out. If production runs into any unexpected issues that cause further delays, we will provide additional updates as soon as possible.
If you have any unanswered questions or concerns, please feel free to contact Customer Support.
Thank you,
Wizards of the Coast
Email support is available 24 hours a day, 7 days a week here.
It appears the individual options are not working for this book, despite the site displaying that the backgrounds are available for purchase individually (on the right-hand side) when searching.
Example
Edit: Nevermind, I see that it seems that's just how it's gonna be. Whelp RIP D&D Beyond lol.
Extremely disappointed at not being able to purchase individual items. Guess I'll just have to homebrew everything after reading a friend's copy. I guess I'm saving money?
Tell me about it
In the interest of full and fair reporting, I just wanted to note that as of today - nearly two months after the issue was first raised - I noticed that this book (along with Planescape and Tal'dorei) are no longer showing that I own them. ETA: I can confirm that the access was removed at some point between December 2 and now.
I am aware that this book was "released" to me in the middle of last month despite my saying I no longer wanted it - but I never read it, never downloaded it to the mobile app, and never used any of the character options in it.
I do wish I hadn't had to file a chargeback to get this accomplished, but at least it's sorted now. I'll rebuy Planescape and Tal'dorei at such time as I have need of them (since, as I stated, I never had any complaints regarding those that were severe enough that I'd've wanted to charge them back, and I only charged them back at all because they were purchased on the same transaction as BoMT and my bank was not able to process a chargeback on any basis other than a per-transaction basis). I may hold off on the repurchase until such time as DDB stops their false advertising, however; as just one example of ongoing false advertising, DDB is still advertising that individual purchase options are available for this book and others, despite those not being available (which is more than simply annoying, but in fact is potentially illegal). This issue was officially acknowledged as having been "flagged with the team" weeks ago, but has not yet been corrected. It would seem as simple as changing a bit of text (as there aren't any tooltips, links, or other "mechanical" bits within the text), so presumably would require 30 seconds or less to change - which suggests the decision to not change it may be a conscious one (ie. that it is not merely an error).
received the physical book and found the internal reference book cover damaged like it was bitten lol, all other packaging is fine so happened while at the package facility, nothing was affected but would love to hear if everyone got damaged books after all this time.?
It's been ten years guys. Seriously. The D&D Beyond team was getting ready to roll this out when you bought them. It's been dead air since.
If they'd take a financial quarter off to fix Beyond instead of gambling on the gambling-filled wannabe casino VTT that I'm convinced Beyond will be forcibly merged with, we'd not be in this situation. If IAmSposta can fix these things, then the IT people EASILY can.
You can for sure blame greedy executives and shareholders for this. Not the Beyond moderators, or the IT people themselves.
CAAApitalism, TTRPG version.
DM, player & homebrewer(Current homebrew project is an unofficial conversion of SBURB/SGRUB from Homestuck into DND 5e)
Once made Maxwell's Silver Hammer come down upon Strahd's head to make sure he was dead.
Always study & sharpen philosophical razors. They save a lot of trouble.
I agree. I literally just posted this to Twitter. Ironically, I originally wrote it as part of a discussion that centered around...um, a current controversy regarding a different arm of WotC, but I feel it's weirdly relevant here too:
Like NFTs, etc. I should add. The whole tech sector seems built on chasing these fads, making tons of money for a few people very quickly, then having the whole concept go bust in a year or three. It’s ludicrous.
Has there been any further word on the availability of individual purchases?
I'm specifically asking because as of this moment users are still actively being presented with textual “advertisements” which read:
”
Like so much we users have been told lately by DDB and WotC, this information is blatantly untrue. Several weeks ago in another thread, it was stated that this wording was a text error and that it had been raised to the team for correction—so we have official confirmation that the team is aware of the falsehoods being conveyed, and have been for quite a while. These falsehoods have not been corrected, however, which strongly implies the deception is deliberate and not merely an error as has been claimed.
I'm unsure if this is an error, but why don't we have an appendix displaying the art for all the new 66 cards on DDB? When the physical release gets it. It would be highly beneficial for online play.
Apologies if this is in antoher thread but Warrior's Passkey from the Book of Many Things is giving me +1 on all weapons, not just the longsword itself.
I no longer have access to the Book of Many things.
Now it is back.
Spaceman Spiff
The background features from this book don't function properly when applied to the custom background in dnd beyond. It'll say "you get your choice between the Alert, Tough, and Skilled feats", but then it doesn't actually give you a menu to select on of those feats.
It gives it to you.
You just have to make the choices off the actual sheet
DM, player & homebrewer(Current homebrew project is an unofficial conversion of SBURB/SGRUB from Homestuck into DND 5e)
Once made Maxwell's Silver Hammer come down upon Strahd's head to make sure he was dead.
Always study & sharpen philosophical razors. They save a lot of trouble.
So I bought the monster manual along with two other books about 30 minutes ago, both other books downloaded without problem but for some reason the monster manual did not download right away and now it just says purchase, when I click on purchase again it tells me that I already own the book and I can repurchase it for free and after that I go to download it and it instantly tells me to retry download and every tine on click it it goes right back to retry download. anyone got suggestions
deck of wild cards is not showing as an action on my character sheet