Hello, I purchased one year of master tier which runs out in January, for the past 6+months I haven't been receiving any perks nor have the ability to have more than 6 characters.
I bought a year then cancelled the renew, I do that with all my subs to track spending easier.
I've contacted support about this and they haven't helped, they didn't even understand the issue. Curious as to how I can get this fixed please.
Maybe you’ve been asked these questions a dozen times and maybe not. If not they may point you in the right direction.
Click the hamburger in the top right corner, then click your profile picture, then the account button, then scroll over to Licenses: https://www.dndbeyond.com/account/licenses
The first section under licenses is account entitlements. Under that it should say, “Your entitlements data is in sync!”
Does it say that?
Below that section it will show your subscription tier level. It should be red and say "D&D Beyond Master…”
Yes. It's all in sync. But it won't let me gain access to even a portion of the perks each month, not letting me make more than 6 characters. Not getting the monthly perks. It did let me to book share but that was about it
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Hello, I purchased one year of master tier which runs out in January, for the past 6+months I haven't been receiving any perks nor have the ability to have more than 6 characters.
I bought a year then cancelled the renew, I do that with all my subs to track spending easier.
I've contacted support about this and they haven't helped, they didn't even understand the issue. Curious as to how I can get this fixed please.
Maybe you’ve been asked these questions a dozen times and maybe not. If not they may point you in the right direction.
Click the hamburger in the top right corner, then click your profile picture, then the account button, then scroll over to Licenses: https://www.dndbeyond.com/account/licenses
The first section under licenses is account entitlements. Under that it should say, “Your entitlements data is in sync!”
Does it say that?
Below that section it will show your subscription tier level. It should be red and say "D&D Beyond Master…”
Does it say that?
Yes. It's all in sync. But it won't let me gain access to even a portion of the perks each month, not letting me make more than 6 characters. Not getting the monthly perks. It did let me to book share but that was about it