If you are looking for help for another app that has to do with D&D but is not Beyond, this might not be the correct website to ask for it (but maybe someone can still help if you tell us the name of the app).
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Born in Italy, moved a bunch, living in Spain, my heart always belonged to Roleplaying Games
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It is a bit difficult to understand what you mean.
Are you asking for help with the D&D Beyond app on iPad Air or another app?
If you are asking for help with the D&D Beyond app, you might want to post your questions here: https://www.dndbeyond.com/forums/d-d-beyond-general/bugs-support/mobile-alpha-testing-bugs
If you are looking for help for another app that has to do with D&D but is not Beyond, this might not be the correct website to ask for it (but maybe someone can still help if you tell us the name of the app).
Born in Italy, moved a bunch, living in Spain, my heart always belonged to Roleplaying Games