So, a few days ago I've bought a pre-written book from DDB and for some reason they can't process my purchase.
I've contact the support teams but till now i have no answer regarding the matter. I want to be patient but if they won't even answer my request, i want my money back since google play said that i already own this item.
App purchases (as opposed to through the website) can take longer, apparently up to a few days, because it has to be processed by the app store, communicated to DDB and then processed by DDB before they give you access.
It's not (yet) beyond what I've heard before. If it doesn't come through soon (say, next week) then kick up a fuss.
Then perhaps consider buying directly through the website next time - I've gotten access within minutes each time.
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So, a few days ago I've bought a pre-written book from DDB and for some reason they can't process my purchase.
I've contact the support teams but till now i have no answer regarding the matter. I want to be patient but if they won't even answer my request, i want my money back since google play said that i already own this item.
Does anyone had the same problem before?
Sad days💀
You purchased it through the app?
App purchases (as opposed to through the website) can take longer, apparently up to a few days, because it has to be processed by the app store, communicated to DDB and then processed by DDB before they give you access.
It's not (yet) beyond what I've heard before. If it doesn't come through soon (say, next week) then kick up a fuss.
Then perhaps consider buying directly through the website next time - I've gotten access within minutes each time.
If you're not willing or able to to discuss in good faith, then don't be surprised if I don't respond, there are better things in life for me to do than humour you. This signature is that response.