I was doing further troubleshooting in regards to the problem seen here and I cleared the app cache and download data for the DDB app and force stopped the application.
I then tried to reopen the DDB application and log back in. Unfortunately every time now I get an error 'Failed to login. An unexpected error occurred while attempting to log in. Try again later or contact support if this problem persists.'
I was having this problem when I tried to test the app on my tablet. Everything works fine on my phone, but it won't authenticate on my tablet. Can I only have it installed on one device?
Rollback Post to RevisionRollBack
DM: The Cult of the Crystal Spider (Currently playing Storm King's Thunder) Player: The Knuckles of Arth - Lemire (Tiefling Rogue 5/Fighter 1)
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I was doing further troubleshooting in regards to the problem seen here and I cleared the app cache and download data for the DDB app and force stopped the application.
I then tried to reopen the DDB application and log back in. Unfortunately every time now I get an error 'Failed to login. An unexpected error occurred while attempting to log in. Try again later or contact support if this problem persists.'
I recorded a video of my Pixel 2 XL screen and posted it on Google Photos here: https://photos.app.goo.gl/an0U1S2GBfZRnv1R2
Just for clarification I've been using the application since launch of the Alpha so this is a new problem for me.
Try deleting your device from https://www.dndbeyond.com/account/mobile-devices then force stop the app and try to log in again.
That worked. I had two items listed for my phone.
I deleted both and then was able to log into the application normally.
Thanks TophLoph!
No problem! I've seen people mention it on the forums a couple times. Glad I could help!
I was having this problem when I tried to test the app on my tablet. Everything works fine on my phone, but it won't authenticate on my tablet. Can I only have it installed on one device?
DM: The Cult of the Crystal Spider (Currently playing Storm King's Thunder)
Player: The Knuckles of Arth - Lemire (Tiefling Rogue 5/Fighter 1)