Opening all my other books on the new app works fine and I love how smooth it all is. However when I try to open up my Dungeon Masters Guide on my Ipad pro, it says "In order to open the book, you have to free up some space on your device." I have checked my memory and have over 30gb of free space remaining on my iPad. I have tried reinstalling and restarting and I still get the same error but only for this book?
Has anyone experienced anything similar and have a resolution for it? Thanks
Could it be related to battery life? Just started happening to my VGR on my phone and the battery is nearly gone. Had been reading it without a problem previously.
The devs, since the original report, have been looking into it and will push a fix in the future. For now the workaround solution is: Fully uninstall the app (this will lose downloads/bookmarks). and then redownload - when downloading only do one source at a time and do NOT close the app/minimize - you must have the app in the foreground at all times
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// I am Arenlor Developers should read This Changelog Moderator for D&D Beyond's YouTube, Twitch, and Discord.
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Opening all my other books on the new app works fine and I love how smooth it all is. However when I try to open up my Dungeon Masters Guide on my Ipad pro, it says "In order to open the book, you have to free up some space on your device." I have checked my memory and have over 30gb of free space remaining on my iPad. I have tried reinstalling and restarting and I still get the same error but only for this book?
Has anyone experienced anything similar and have a resolution for it? Thanks
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ModeratorCan you try removing and redownloading the book?
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord.
Yeah I have tried that as well as deleting the whole app as well. It is only the DM book that does this the rest work fine.
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ModeratorI think you will need to contact customer service then: https://dndbeyond.zendesk.com/hc/en-us/requests/new?ticket_form_id=602788
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord.
Could it be related to battery life? Just started happening to my VGR on my phone and the battery is nearly gone. Had been reading it without a problem previously.
-
View User Profile
-
View Posts
-
Send Message
ModeratorThe devs, since the original report, have been looking into it and will push a fix in the future. For now the workaround solution is: Fully uninstall the app (this will lose downloads/bookmarks). and then redownload - when downloading only do one source at a time and do NOT close the app/minimize - you must have the app in the foreground at all times
// I am Arenlor
Developers should read This Changelog
Moderator for D&D Beyond's YouTube, Twitch, and Discord.