Hello, quick question about purchases on the app. So i haven't been on the app in a while because i've been too busy rocking RL stuff. I got on today to update and check out the market. I saw a book i liked and wanted to buy it. i clicked. i selected payment (google pay) an error popped up saying transaction timed out, no internet connection. so i went to a room where i had better internet which was only a few steps away and tried again. i then got two notices that i paid the $24.99 for the book. another error flashed asking me to reload the page. i did so and the book still says i need to buy it. i tried closing the app and opening it back up. and still says i didn't buy it. But, when i click to buy it says i already own it, even though it still says $24.99 to buy. as soon as i was able to i got on the website to look and see... and it says i didn't buy the book. no license, or order history, nothing. nothing except two charges for $24.99 from Google *D D Beyond. aka two charges of $24.99 through Google pay by DnD Beyond.
So... my question is... how often does this happen? and do i have to go to support to get this fixed? i ask because i know sometimes there's like a delay before things go through on the App. i guess my real question is. what do i do?
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Hello, quick question about purchases on the app. So i haven't been on the app in a while because i've been too busy rocking RL stuff. I got on today to update and check out the market. I saw a book i liked and wanted to buy it. i clicked. i selected payment (google pay) an error popped up saying transaction timed out, no internet connection. so i went to a room where i had better internet which was only a few steps away and tried again. i then got two notices that i paid the $24.99 for the book. another error flashed asking me to reload the page. i did so and the book still says i need to buy it. i tried closing the app and opening it back up. and still says i didn't buy it. But, when i click to buy it says i already own it, even though it still says $24.99 to buy. as soon as i was able to i got on the website to look and see... and it says i didn't buy the book. no license, or order history, nothing. nothing except two charges for $24.99 from Google *D D Beyond. aka two charges of $24.99 through Google pay by DnD Beyond.
So... my question is... how often does this happen? and do i have to go to support to get this fixed? i ask because i know sometimes there's like a delay before things go through on the App. i guess my real question is. what do i do?